avery_api

[hardy hawk]

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[ivory belfry]

Hi there

[wild valley]

Sup Roadrunner

Getting a lot of declines, and the last4 search on the dashboard not working

And when looking up the payment method it doesn't show any payment intents with failed payments

[ivory belfry]

Does the Dashboard only return successful payments if you search for pm_1PgAxzAcqRxm04BKylB0mPxw or what do you see when you search for this?

[wild valley]

Only successful for when searching that payment method

If I search by last4 of that payment method it doesn't even return that payment

[ivory belfry]

I see we do return the successful payment when you search for pm_1PgAxzAcqRxm04BKylB0mPxw. Taking a step back here

For the failed payments, do you know whether you used the same PaymentMethod object or was it just the same underlying card number that was used?

[wild valley]

It was made with the same card

Searching with pm_ worked but the only way I was able to find that payment_method was getting the payment intent manually through our caching

[ivory belfry]

Got it, okay. Yeah, PMs are unique even if the same underlying card number was used. The only way to filter here is to list all charges programmatically and filter for charges with the last 4 that you're expecting (or other details you might have about billing address, amount, etc). Alternatively, you can try to filter in the Dashboard directly: https://dashboard.stripe.com/payments?status[0]=failed You should see a "last 4" filter under "more filters"

[wild valley]

Yes the last4 doesn't work on that page

I have tried that of course

It not just worked after searching 5 times before

There is like a hour or two delay in searches

And the declines still are not logged

I have a video of that card declining with a time stamp and payment amount but can't find it anywhere on Stripe

[ivory belfry]

I see. Indexing isn't instant but I wouldn't expect multiple hours here.

I recommend reaching out to our Support team about this. They may also be able to help you narrow down the failed payment you're looking for: https://support.stripe.com/contact/