#kilian_unexpected
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last socket
Hello, what Stripe surface to you take payments with? Checkout? Elements? Invoices? etc.
agile moth
PaymentElement from @stripe/react-stripe-js
We are using SetupIntents as well (mode: setup)
last socket
Gotcha, and are you creating the Payment Element first or the SetupIntent first?
Can you send me either your code for SetupIntent creation or your code for initiating the Payment Element, whichever comes first in your process?
agile moth
Payment Element gets created first, its submit function then reates the SetupIntent
<Elements
stripe={stripePromise}
options={{
mode: 'setup',
currency: 'eur',
locale: 'de',
appearance: {
theme: 'flat',
rules: {
'.Input': {
backgroundColor: '#fff',
border: '0.5px solid #e0e0e0',
boxShadow: '0px 0px 29px rgba(0, 0, 0, 0.05)',
borderRadius: '50vh',
lineHeight: '60px',
padding: '0 15px',
fontSize: '18px',
},
},
},
}}>
<CheckoutForm />
</Elements>
Gotcha, and by activated, you mean that we show "Active" on this page specifically in live mode? https://dashboard.stripe.com/test/settings/payment_methods
agile moth
Correct (German but Aktiv => Active)
last socket
Can you send me the ID of a SetupIntent that you created? (si_1234)
I am not immediately sure what this could be but I have an idea of how to look in to it
agile moth
There is no SI yet, it gets created when the user confirms the PaymentElement.
Since the Element never shows PayPal, that can't happen
last socket
Right, that was more of a way that I could get to your account logs from just before it. If you can send me your account ID I can take a look that way (acct_1234)
agile moth
acct_1LuCsZCtMhNtiuzX Should be the correct one
last socket
Thank you
Ah, it looks like PayPal doesn't support setup_future_usage=off_session which is implied by setup mode here.
If you expand that paypal setting in your dashboard, do you see a recurring payments setting that you can turn on? I think it may only be visible in live mode
agile moth
It is set to off. Should it be activated for off_session?
agile moth
Okay, it is now Pending Confirmation. I assume that is on PayPal's Settings page?
last socket
From our doc it sounds like that is a thing you have to wait on. I do think having requested it should be sufficient for it to show up in test mode. Can you try again and see what happens?
https://docs.stripe.com/payments/paypal/set-up-future-payments
agile moth
PayPal always showed up in Test Mode, the PayPal Test Mode settings page didn't even want an account
last socket
Whoops right. I am honestly not sure if there is a way to speed this up in prod for you. If you reach out to our support team they may be able to help you or at least confirm that it should activate after some wait time https://support.stripe.com/?contact=true