#reniro_unexpected
languid raftBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1265455495334858814
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
hearty imp
Hi there
Are you able to get to the reader settings at all? https://docs.stripe.com/terminal/payments/setup-reader/stripe-reader-s700#settings If you can, I think you should see a Diagnostics option under "Network"
Could you also share the reader's serial number?
unborn sapphire
Absolutely ... SN is SDR70Z1C335000005
Seemingly I can't get to any of the settings UI as none of the swipe gestures seem to allow me into there when stuck on that updates screen 😕
languid raftBOT
glad cape
Hi @unborn sapphire I'm taking over this thread
unborn sapphire
Hey @glad cape!
glad cape
I checked our internal logs and I saw some network errors. Is it possible to connect your reader to another network and try again?
unborn sapphire
Let me see if I can restart and catch it before it installs updates to "forget network" 🤞
Forgetting network and re-connecting to the same network seems to result in the same thing. Will try again attempting to hotspot to phone
Hmm, I was able to connect to phone hotspot and it began to take a bit longer on the "downloading" step, but now it's back on in the same "loop" 😕
glad cape
Have you tried a factory reset?
unborn sapphire
Do you have steps on how to safely do that? The last time one of our devs attempted that, it bricked the devkit and you had to send a new one 😅
glad cape
I see. You can still try a factory rest, if it doesn't fix the problem, reach out to support and request for a replacement.
unborn sapphire
Ok cool, I'll give that a go tomorrow. Thanks!
glad cape
Happy to help!