#silverry_best-practices

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cobalt cobaltBOT
lime doveBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

cobalt cobaltBOT
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๐Ÿ‘‹ Welcome to your new thread!

โฒ๏ธ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

โฑ๏ธ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

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grave wren
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Hi, let me help you with this.

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There seems to be multiple questions involved. What are you actually trying to achieve and what have you tried already?

cobalt cobaltBOT
nocturne glacier
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Hello, there is a new issue. This morning, I initiated a thread where they mentioned that the customer portal only supports immediate changes. However, after we tested it, it seems that it can be set to schedule the change to take effect starting next month. Could you please explain what is going on with this?

grave wren
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Could you elaborate on this please? What did you do exactly to achieve this?

nocturne glacier
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like this

pearl lava
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๐Ÿ‘‹ taking over for my colleague. Let me catch up.

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I'm not sure I understand what's your question