#wpgjetsfan13_api

1 messages · Page 1 of 1 (latest)

shadow heartBOT
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sudden gulchBOT
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lunar olive
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Hello

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We only send emails in test mode for very specific things

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What are you trying to test here specifically?

viscid mural
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I'm not testing anything specifically, my company just asked me to enable emails on test mode. So I see that only certain events are supposed to send emails in test mode

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But even for those events, I do not receive emails

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In test mode, Stripe doesn’t automatically send customer emails. To test your customer email settings, use email addresses that belong to your verified email domain or an active team member. If a test mode customer’s email matches either of those conditions, Stripe sends failed payment notifications, upcoming invoice reminders, trial ending reminders, and card expiring reminders in test mode.
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This is what I'm following

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But I don't receive any emails for failed invoice

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I also tried refunds, which was listed in the section below on that page

lunar olive
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Right but even in that scenario we only send test emails for certain things.

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Okay do you have an example Invoice that you tested with for the failed payment reminder?

viscid mural
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I guess they're a little confused because they're expecting that in production there will be emails sent, but they have no idea what to expect

lunar olive
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Some emails will send in test mode but some won't. Some you can look at a preview in the Dashboard.

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It really is a case-by-case basis

viscid mural
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oh

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This was the request: req_dFCJ2H4pBMyCGm

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it was an invoice created by a subscription generated from the subscription API via a POST request

lunar olive
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That is just a Subscription creation request -- not a payment failure?

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Ah

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I see the related Invoice does have a payment failure, okay one sec

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However, I don't think this is the correct scenario for that email since this is a Card payment on the initial payment for the Subscription

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These failed payment emails only send when your customer is off-session (when they aren't in your payment flow)

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In this scenario there wouldn't be an email since it would be expected that you would show an error to your customer in your checkout flow

viscid mural
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what does off-session actually mean? I'm not sure what you mean by that

lunar olive
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Off session means your customer is not in your checkout flow.

viscid mural
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it was not created via a checkout. We use setup checkout to add payment methods, then later they can reuse that method. I mean, we just manually attach the payment method id to the request

lunar olive
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So imagine when a Subscription automatically renews after a month

viscid mural
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oh, I see

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so the second payment is off-session

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and so on

lunar olive
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Yes

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Hmmm

viscid mural
lunar olive
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I'm not positive if we ever trigger this email on the first payment for a Sub

viscid mural
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API doesn't throw an error for failed payment

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so we rely on email to tell the user, we also track with webhooks in our system, so we can notify them

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But I would be very surprised if we get to production mode and our customer doesn't receive an email when the invoice payment failed

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Even if they are 'on-session'

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because creating a subscription via the API with a pre-existing payment method, that can fail and the API doesn't give us an error, so how can we handle it ourselves?

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I mean we can create our own notification system of course, but I just thought Stripe would handle that kind of email 🙂

lunar olive
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One sec, let me test something

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Okay yeah I just confirmed that we don't send these emails on creation -- only on renewal. I can file feedback internally about that as it does make sense to me that if you specify off_session: true when you create the Subscription then we would send the email on your behalf, but that isn't how it works right now.

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Basically what you will need to do right now is expand the latest_invoice.payment_intent.latest_charge when you create the Subscription.

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That will tell you the outcome of that initial payment attempt

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Then if it fails on creation and you want to notify the customer, you will have to do that from your end.

viscid mural
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I see. Thanks for the detailed explanation!

lunar olive
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Ah I think I know the reasoning for this though... we don't send an email because on creation there is only a 23 hour window.

viscid mural
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right, for incomplete/incomplete_expired

lunar olive
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Before the Subscription moves to incomplete_expired

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Whereas on renewal then the timing is indefinite (depending on your settings and how you want to handle things)

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So yeah, doesn't make a ton of sense to send an email when the customer then only has a short amount of time to make the update...