#brotzka-de-en_api

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polar runeBOT
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candid oxideBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

grave hazel
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Strange thin is, when I go to the test connect view, I see this:

halcyon wave
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hi there!

grave hazel
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But when I access live mode, I see this:

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Hi Soma

halcyon wave
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having a look

grave hazel
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Thank you ๐Ÿ™‚

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I use OAuth to connect an account, as my customers mostly already have a Stripe Account

halcyon wave
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this request req_MgCYr8RWKKIOjm was made in test mode, but for a connected account that only works in live mode. so it's expected not to work.
since the account is in live mode, then use your live API key to make the request.

grave hazel
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That does not work, as the connection is only available in test mode^^ THis is the error I get when trying to access the account in live mode

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Request ID req_WwKerBZYEiwJeN?t=1721218146

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As I said, I can create subscriptions/customers/products/etc. via the api in test mode. The only thing not working is the account_session thingy

halcyon wave
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yep I understand. this is odd... give me a few minutes.

grave hazel
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Thank you very much!

twilit haven
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๐Ÿ‘‹ taking over for my colleague.

grave hazel
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All right, hi tarzan ๐Ÿ™‚

twilit haven
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qq how did you create the connect account in question

grave hazel
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Via OAuth. The customer receives a link leading him to a Stripe page where he can choose his account in order to connect it with the platform account

twilit haven
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was it an existing account? or did they create one with the OAuth link you sent them?

grave hazel
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It was an existing account

twilit haven
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in that case you can't really create an Account Session for them

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their onboarding is managed by Stripe and not by your platform

grave hazel
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Okay.. so this is only available for custom/express accounts? Or accounts in general that have been created via the API?

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Is there an other option to use embedded connect elements in my case?

twilit haven
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it's not matter of how you provide onboarding, it's whether the platform or Stipe is responsible of the onboarding process

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so for a platform only the accounts that you create via API can be used with Account Links or Account Sessions

grave hazel
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Got it. So it's not possible to use Connect Elements in that case?

twilit haven
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yes that's correct

grave hazel
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All right, too bad.. But thank you very mich for your help! That would have been an important information for your docs ๐Ÿ˜„ And the API response is a little bit missleading.. Just as a short feedback here ๐Ÿ™‚

twilit haven
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you're right! and I will flag it internally

grave hazel
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Great! Thank you Tarzan. Have a nice day ๐Ÿ™‚

twilit haven
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thanks you too

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let me know if you need any more help