jessy-extracadabra_error | Stripe Developers | Page 1

cursive fulcrumBOT Jul 17, 2024, 9:49 AM

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rose elmBOT Jul 17, 2024, 9:49 AM

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jessy-extracadabra_error, 1 hour ago, 9 messages

tulip pewter Jul 17, 2024, 9:52 AM

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hi! you normally use the IBANElement for this. https://docs.stripe.com/payments/sepa-debit/accept-a-payment?web-or-mobile=web&payments-ui-type=elements If you need numbers that work : https://docs.stripe.com/payments/sepa-debit/accept-a-payment?web-or-mobile=web&payments-ui-type=elements#web-test-integration

idle slate Jul 17, 2024, 10:00 AM

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Hi, we've followed these instruction but we don't understand why we have this error

tulip pewter Jul 17, 2024, 10:01 AM

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do you have more context like a request ID req_xxx for the error?

idle slate Jul 17, 2024, 10:04 AM

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tulip pewter Jul 17, 2024, 10:05 AM

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can you post the ID here?

idle slate Jul 17, 2024, 10:05 AM

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sorry, req_yFsqgTIcCx5u8k

tulip pewter Jul 17, 2024, 10:07 AM

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ah but this in livemode, not test?

idle slate Jul 17, 2024, 10:07 AM

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yes !

tulip pewter Jul 17, 2024, 10:09 AM

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so it's just a customer entering an invalid bank account number then.

idle slate Jul 17, 2024, 10:10 AM

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So, if it just an invalid IBAN, we don't need to get a BIC/SWIFT ?

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the error message is not relevant

tulip pewter Jul 17, 2024, 10:15 AM

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the IBAN contains a BIC; the error just means the part of the IBAN with that information seems to be wrong

#jessy-extracadabra_error