#nimish-tank_webhooks
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long pond
Which Doc are you following?
solemn forge
i am upgraded plan. recurring time payment mandate failed and i am follow the stripe Doc.
long pond
Could you elaborate? Which exact Doc URL you are following? And what is the errored request id req_xxx from https://dashboard.stripe.com/test/logs
solemn forge
I already checked
For recurring payment greater than mandate amount or INR 15000, payment was not approved by the card holder.
that message generate
I have upgraded the plan. At the time of renewal, recurring payments failed as the current subscription amount is greater than the mandate.
long pond
Yes it's expected requirements. I could help check but can you provide the errored request id req_xxx ?
long pond
Alright, I see. That's a card decline error
I think the real reason here is that you have a mandate on the Invoice, where it says you can have maximum amount of $2.00, but your Invoice is $3.62
Sorry for the confusing error message. It's unrelated to INR 15000
https://dashboard.stripe.com/logs/req_uR6cfZXphuyquq here is the request where mandate is created
It was creating a Subscription with $2.00, so it only allow up to $2.00. Maybe you have changed the price to $3.62?
solemn forge
can you provide a solution on this situation
long pond
Here we mentioned:
If you depend on Stripe to automatically create mandates for your Subscription and want to update a Subscription, we recommend that you bring the customer back on-session to cancel the original Subscription. Doing so creates a new subscription in the following scenarios, and creates a new mandate that reflects the Subscription details accurately: