#jerz_error

1 messages · Page 1 of 1 (latest)

lone compassBOT
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dire cryptBOT
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little cloud
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Hello

The error seems to suggest that the simulated reader isn't really expecting any card presentments at the moment. Have you called process payment function yet? If not, you'd need to invoke that before you do presentment

desert current
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Hmmmm .... sorry, I might just have fixed that particular error

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Sorry about that.

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Actually, do you know what this error means: platform_api_key_expired on a terminal.reader.action_failed webhook?

little cloud
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https://docs.stripe.com/error-codes#platform-api-key-expired

The API key provided by your Connect platform has expired. This occurs if your platform has either generated a new key or the connected account has been disconnected from the platform. Obtain your current API keys from the Dashboard and update your integration, or reach out to the user and reconnect the account.

desert current
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Test card payments (thought elements.js) are working fine though? The failure message on the webhook looks odd (to me):

Expired API Key provided: pss_test_YW*********************************************************************_******OK4W. Platform access may have been revoked.

I don't think our API Keys start with pss_ ??

little cloud
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Can you share the account IDs you're working with?

lone compassBOT
desert current
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This is the platform account: acct_1PJCGfJblXXmZEXF
This is connected account: acct_1ManBEBwx1emPnYl

little cloud
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When exactly are you seeing platform_api_key_expired error? What function triggers it?

desert current
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we_1PVDOYJblXXmZEXFGdo5eL4z

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I try to process a payment intent using a simulated card reader

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and get terminal.reader.action_failed

little cloud
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edit: ignore that

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So you're getting that error in the event payload?

desert current
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yes

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(presume you can see the data for that event id)

little cloud
desert current
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Yes, ok ... I'll try that tomorrow when I can get the account owner to sign up

little cloud
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👍

desert current
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Thanks for your help

little cloud
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NP! 🙂 happy to help

desert current
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Apologies for sending you round the houses a bit

little cloud
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All good!