#c0lslaughter_unexpected

1 messages ¡ Page 1 of 1 (latest)

faint summitBOT
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velvet pagodaBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

torpid sonnet
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I would recommend reaching out to Support on this one, as I believe L2/L3 data is behind a gate for normal card charges, and I'm not sure if that also applies to Issuing cards.

Here's the contact form: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wild wedge
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Support told me to contact you guys lmao

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Trying support again..

torpid sonnet
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My apologies. They shouldn't be sending you here for any reason. They have internal processes for escalating tickets to us, so if they try to send you here, feel free to push back

wild wedge
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I guess it might be an account rep who did? He has been emailing with my CEO and gave me the invite link, etc. Anyway, I got a support request made

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Thanks

torpid sonnet
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If you have a Stripe account manager, then it's usually best to have them handle comms to/from our team internally. They also shouldn't really be sending folks here, but it happens from time to time.