#lewis_docs
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manic aspen
Hi, sorry I am a bit confused here. Who is the third party here? And are you being charged by Stripe or your customer is being charged by you?
unique fable
Sorry for the confusion. Our backend is not fully controlled by us - they work with multiple apps and they handle payments* We have pushed them to update the backend as we have a huge bill just for invoicing but they haven't shown us much flexibility here
So we are trying to find a middle ground with stripe directly:
- option number 1 was to turn invoicing off from the dashboard (however in our case it does not seem possible)
- option number 2 is for stripe to turn it off themselves (might involve their development team)
- option number 3 - wondering if there's a script we can write independent of how the backend instantiates things to turn off invoicing
- option number 4 - any advise?
manic aspen
Hmm but are you accepting payment from your customers via Invoices? In that case if you turn Invoicing off, how will you continue to accept payments?
unique fable
We are a rideshare app - the invoicing is actually bothering customers because they receive both receipts and invoice -- this is even how we found out about it
They do not need the invoice so it confuses them* and we are paying a lot for something they actually get confused about
Off topic: Somebody mentioned that we need invoicing since we use promotion/discounts - or for those cases but I couldn't find anything in the doc related to that
manic aspen
Okie. Can you give an example Id of one of your transaction?
Like a PaymentIntent Id pi_xxx where you have both the Invoice and the receipt
manic aspen
I see. You (or the 3rd party partner) are using Invoice Item API and Invoice API
unique fable
The third party partner is but theyre very inflexible to work with
they claim they cannot change that*
manic aspen
So you can't just turn off Invoicing. You would need to migrate away of these API before turning it off
unique fable
They also said the main reason is because of the promotion API
If we can get an official email from stripe explaining how to go about it and precising that the promotion api has nothing to do with that that may be able to help us get leverage to get them to look into it?
manic aspen
I see. Do you also have an example of a transaction which uses promotion?
unique fable
or better yet isn't there a way for your development team to hardcode us and filter us out from the invoicing?
here is an example transaction which uses a discount: D
req_VQGm6BiTVwVKjo
manic aspen
That's only a Discount and I can find the Coupon, but I need a transaction which used it
which I don't see there is any
Re hardcode / filter out: software doesn't work that way 🙂
As you/they are already using Invoicing APIs, you would need to migrate out from it first, then you can turn off Invoicing if you want
Can you send them this URL to consider?
It's Coupon/Promotion Code for one time payments
But I guess there are also factors or criteria on your business model, that you seem to need to add multiple Invoice Items first, then create an Invoice as total of those once
glacial cave
I am sorry to bother , but I cant type my question on dev-help
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unique fable
@manic aspen Did you mean that you couldn't find a transaction that uses the promotion API? here is the message we got from them "Stripe: our team checked with Stripe, invoicing is required in order to enable the use of Stripe Promo codes and therefore could not be removed."
manic aspen
No, I just couldn't find a transaction with the specific coupon you gave, doesn't necessary mean there is not other promotion codes
manic aspen
https://docs.stripe.com/payments/checkout/discounts#promotion-codes
But you are welcome to use the URL here to ask them to consider.
unique fable
@manic aspen Yes I canot see anywhere in the doc that it requires invoicing
manic aspen
It depends. If you can't use Checkout Session and only PaymentIntent, then yes you either need our Invoicing or implement an entire Coupon features yourself.
including managing those coupon and promotion codes, how many times it is being used, by whom, etc... And it will get complex if you ever want to introduce Subscription for example
As a long term benefit it's better to leverage Stripe's API of Invoicing
unique fable
i see