#durrell0786_api
dapper yewBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1262457970805969008
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
lavish rivet
Have yoiu already read through this? https://docs.stripe.com/payments/ach-debit#mandates
upper dawn
Yea. The mandate was active because they were able to deposit funds into their account in the past. Somehow it became inactive. Do you know how I can make it active again?
lavish rivet
I believe you have to go back through the Setup Intent flow in this case: https://docs.stripe.com/payments/ach-debit/set-up-payment?platform=web&payment-ui=direct-api#web-collect-mandate-and-submit
upper dawn
ok. Does the mandate expire after some time? Should we be listening for a webhook to let us know when it expires so we can send the user through this flow at that time?
lavish rivet
You can listen for mandate.updated: https://docs.stripe.com/api/events/types#event_types-mandate.updated which would have shown that the previous attribute of active was changed to inactive
They do expire after a year I believe, but other things can deactivate them too (like a customer revoking them or the payment method being unused for a period of time). I don't have a lot of context on that side of things though unfortunately.
upper dawn
This has been very helpful. thank you