#jasperste_connect-dashboard-settings
wanton basinBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1262444952315760692
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
torpid ruin
Hi 👋
What kind of event or change are you referring to?
grizzled shale
On the Connect page linked you could toggle the following setting :
Collect external account information for Custom accounts
Collect the external accounts enabled on this page in Stripe-hosted onboarding for Custom accounts. Connected accounts will be asked to provide a phone number and email for future logins.
We are investating an issue related to this (the hosted onboarding suddenly doesn't request this anymore) and we see this being toggled to false. So we are looking into if that could be the cause and when that might have happened
I do see a log with
{
"has_standard_onboarding_flow_enabled"
:
false
,
"is_marketplace"
:
false
,
}
But that doesn't directly resemble to that setting
torpid ruin
Sorry I'm still not following. For these types of changes I would think the account.updated event would be the best to listen to.
grizzled shale
Sorry about this. So we are a connect platform with merchants who onboarding via Stripe hosted onboarding. The hosted onboarding asks all kinds of questions but stopped asking for the bank account collection. We are investigating why and stumbled upon a setting being turned off on this url (https://dashboard.stripe.com/settings/connect/payouts/external_accounts , question bottom of the page), that's why we thought maybe it changed recently causing the issue we have.
So we would like to see some logs/events if this changed or not but haven't found any related log so far
torpid ruin
Oh, you mean settings changes for your own account?
Yeah there won't be any information in the API about that.
You'll need to reach out to Support for help there. https://support.stripe.com/contact
We do have internal tools that track all Dashboard actions so they should be able to help you pretty quickly.
grizzled shale
That's great! Thanks for helping out!
torpid ruin
Sure thing! Happy to help 🙂