caze_api | Stripe Developers | Page 1

echo sierraBOT Jul 15, 2024, 4:05 PM

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granite zincBOT Jul 15, 2024, 4:05 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

caze_api, 2 days ago, 12 messages

plush lichen Jul 15, 2024, 4:06 PM

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These are the events my webhook is listening to:

lone flint Jul 15, 2024, 4:07 PM

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Hi 👋

What have you tested out?

plush lichen Jul 15, 2024, 4:07 PM

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Nothing was triggered on my tests. I bought a plan, and then went on the dashboard and refunded it to the client, but no event triggered

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IDK if I did that correctly, just a genuine question to what to do in these cases

lone flint Jul 15, 2024, 4:09 PM

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When you generated the refund, it should have created a request in your account logs. Can you take a look in your dashoard? If you find it, can you share the request ID here? It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

plush lichen Jul 15, 2024, 4:16 PM

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Okay, just a moment

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/v1/charges/ch_3PYeZ0IcGGZP425o2z2TINNS/refund

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req_rVRGtByoFBYLQf

lone flint Jul 15, 2024, 4:19 PM

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Thanks. Taking a look now

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Okay that request generated one event. A charge.refunded event here: https://dashboard.stripe.com/test/events/evt_3PYeZ0IcGGZP425o2tMfWFyz

plush lichen Jul 15, 2024, 4:20 PM

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Oh thats perfect!

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Thanks a lot

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But in cases where I pause the subscription from the dashboard theres no webhook event generated, right?

lone flint Jul 15, 2024, 4:23 PM

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No you showd get a customer.subscription.paused event. https://docs.stripe.com/api/events/types#event_types-customer.subscription.paused

plush lichen Jul 15, 2024, 4:23 PM

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Oh thats even nice

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I've tried this event before when pausing a subscription via client side, where the user was pausing it manually, not the owner of the dashboard. pausing the payment collection, but this does not trigger a webhook event

lone flint Jul 15, 2024, 4:28 PM

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Sorry I'm not sure what you mean by that. I would need more requests to identify what you are referring to

plush lichen Jul 15, 2024, 4:30 PM

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I talked with another support member last week

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So in cases where I call your api directly to pause it, it does not trigger an webhook, but if I pause it manually (via dashboard) it does trigger

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I just paused from the dashboard, can you check if any event was triggered?

req_QMZkhlJLRMGniB

POST /v1/subscriptions/sub_1PVQkCIcGGZP425oxIjHO9Ww

lone flint Jul 15, 2024, 4:35 PM

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In this case the customer.subscription.updated event was fired. https://dashboard.stripe.com/test/events/evt_1PcrpsIcGGZP425o8uutXhxT

plush lichen Jul 15, 2024, 4:54 PM

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const subscription = await stripe.subscriptions.update(subscriptionId, {
pause_collection: {
behavior: 'mark_uncollectible',
},
});

in this case, no event is triggered

lone flint Jul 15, 2024, 4:55 PM

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Can you find that request in your dashboard? I'd like to take a look

plush lichen Jul 15, 2024, 4:56 PM

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one second

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Just paused via api

POST /v1/subscriptions/sub_1PVQkCIcGGZP425oxIjHO9Ww

req_76b14ax5q8K8sM

lone flint Jul 15, 2024, 5:06 PM

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Thanks, looking

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Okay I still see the same event type being fired. https://dashboard.stripe.com/test/events/evt_1PcsIXIcGGZP425oMpUC8MKb

plush lichen Jul 15, 2024, 5:06 PM

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Okay, thanks a lot

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I'll try that in my webhook

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what element in each event, charge.refunded and customer.subscription.paused make me know if it was a success or not? I think the charfe.refunded is always after a successfull refund so I shouldn't mind. but in customer.subscription.paused, if I reactivate it, do it call the same event?

lone flint Jul 15, 2024, 5:09 PM

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For all the changes to the subscription, the event that was fired was customer.subscription.updated

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For any .updated event, the property you want to pay special attention to is the previous_attributes. This will tell you want fields changed and what the old values were. You can compare these against what the values currently are to understand how things changed

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For that last event, we had

previous_attributes: {
    pause_collection: null
  }

and in the Subscription object we can see the current value of pause_collection is

pause_collection: {
      behavior: "mark_uncollectible",
      resumes_at: null
    },

plush lichen Jul 15, 2024, 5:14 PM

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Thanks!

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Do you know why my webhook is not receiving these events?

we_1PT6MPIcGGZP425oXvZtiQ8X

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Just unpaused one subscription and it wasn't called

echo sierraBOT Jul 15, 2024, 5:15 PM

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lone flint Jul 15, 2024, 5:17 PM

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You are listening for the wrong event

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Please add this event: customer.subscription.updated

plush lichen Jul 15, 2024, 5:17 PM

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no way🤡

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Sorry

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So if I want to only check the event customer.subscription.updated in cases where the subscription is paused/unpaused I should only check if the "previous_attributes" includes pause_collection?

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If it does not I cann call an res.status(304 or 200) for example

lone flint Jul 15, 2024, 5:22 PM

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You should always respond with a 200 to webhook request.
You can check what the current and previous values are for pause_collection to understand what happened

plush lichen Jul 15, 2024, 5:24 PM

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Ok, thanks!
But I think more events from customer.subscription.updated are going to trigger my webhook, but I only want to check the ones related to pausing/unpausing subscriptions, so in theses cases the previous_attributes will always have the pause_collection prop, right? so if it does not contain this prop, I can return an 200 right after

lone flint Jul 15, 2024, 5:25 PM

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Correct.

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You can use the presence of pause_collection in the previous attributes to indicate it's a pause/unpause event

plush lichen Jul 15, 2024, 5:25 PM

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Nice

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You helped me a lot

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A LOT

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I think i got what I need

lone flint Jul 15, 2024, 5:25 PM

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I'm happy to shed what 💡 I can 🙂

plush lichen Jul 15, 2024, 5:26 PM

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If I got any further issues, I contact you guys again

#caze_api