#vitorleitao_docs

1 messages · Page 1 of 1 (latest)

south lavaBOT
pearl ploverBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

south lavaBOT
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charred hamlet
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👋 happy to help

wicked stag
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Perfect, let me give this a go

Would you happen to also have the docs on how I can get all fees and network costs / charges for Payouts?

charred hamlet
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so you need to combine the two use-cases

wicked stag
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Cool, I will try this now as well, and see if I gives me the results I need.

Thanks

charred hamlet
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let me know if you need any more help

wicked stag
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@charred hamlet I do have a small issue, which I remember I spoke on a different thread

My payouts and transfers are done manually (in code but are considered manual) so the example always throws the "Balance transaction history can only be filtered on automatic transfers, not manual"
Do I have a way of fetching the charges for these payouts which are triggered via our code to connected accounts?

charred hamlet
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oh unfortunately what I've sent you only works with automatic payouts

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when you do manual payouts you're just passing the amount that you want to payout

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so no link between the payout and the charges is done

wicked stag
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Ok, so let me explain a bit the issue, maybe that will help

charred hamlet
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you can add metadata to the payout while you're creating it to add the charge IDs but you would have to fetch those as well ahead of creating the payout

wicked stag
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I've retrieved all of our payments (via the payment intent ids) in a currrency, all fees (via the API), disputes, refunds, payouts, etc and there is some money missing from the balance based off the maths we performed

Stripe Support says these are extra stripe fees and network costs, but fetching the data from the PaymentIntents, using the documentation you sent, did not yeld any different results from what I already had, so I am assuming these extra charges have to be on the payouts, or there is an issue with the PaymentIntent query I am performing

Any idea how I can see what exactly is removing money from our balance?

pearl ploverBOT
lilac saffron
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and yes certain fees are just levied as adjustments to your balance by creating BalanceTransaction objects, like the Connect/Billing usage fees

wicked stag
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Would you be able to point me to the API/docs that will help me list that balance?
Maybe that will shed some light on my end

lilac saffron
wicked stag
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ohh, I think I see some network charges there

Let me dig a bit deeper into that screen, because on our end, I do not see that information in any of the transactions or payouts when using the UI

lilac saffron
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also I assume you're on IC plus pricing since you talk about network costs?

wicked stag
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I am honest, I am not sure, since I have not created our stripe account and the integration was added way before I joined
So I am just trying to find out what is happening, since the values do not match to what we expect but I do see a ton of charges like

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3D Secure: Lookup
Radar: Standard etc

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or Transaction network costs

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Are these on individual payments or are these tallied up and charged on a period?

lilac saffron
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sounds like you're on IC pricing to me

wicked stag
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Cool, I'll look at that, since it may be what we are missing in this whole debacle to be honest

lilac saffron
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if you're on IC pricing there are no fee_details in the BalanceTransaction object, and instead fees are processed a few days later and you get reports about them, you don't really use the API, you use the reports

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to confirm, you can see that link I shared, is it a 404 or does it work for you? (you need to be logged into your Stripe account when visiting the link)

wicked stag
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The link seems to work for me just fine

I will download all the activity for the currency and sum up all these fees to see if they add up to what we expect, but I suspect this may just be what we were missing

lilac saffron
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cool, sounds good then, I agree that's probably the missing part

wicked stag
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Yeah, this is 100% what was missing

Adding all the values up, it matches to the cent to the value on the balance

I will investigate this now to make compare with the all our payouts and fees, but I think you just pointed me to absolutely the right place