#lars_best-practices
tight sparrowBOT
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low marsh
hi there!
low marsh
are you using Direct Charges, Destination Charges, or Separate Charges & Trasnfers with the Express accounts? https://docs.stripe.com/connect/charges
vivid hamlet
We're using this: https://docs.stripe.com/connect/account-debits
Sometimes, we want to collect some fees from our sellers (for example, the site we're building is a marketplace similar to ebay, and we want to charge a "penalty fee" if the seller cancels an auction with bids)
I understand they might get into a negative balance if the balance in their express account is 0.00, but what we would like is a way for our customer support to have a "go to answer" where they can tell them where they can "fix the balance". As I undertood, Stripe takes up to 2 days to debit the associated bank account, so that would mean they would be blocked for 2 days in legit situations
low marsh
got it. yes you can use Account Debits to take money from the connected account, but I'm not aware of a way to make that process faster than 2 days.
another option would be to collect a payment method from the Express account that you save on the platform account. then create a regular PaymentIntent to charge that payment method when needed. This would be instantaneous.
or to keep track on your end of how much the Express account ows you, and for the next time you send them money, substract that amount.
vivid hamlet
the problem is not really in how fast we can debit the account, but more like, how fast the user can regulate their balance
in Standard dashboard, there's the "Add funds" button but it's not present in "Express" accounts
is there a method in the api to "programmatically trigger" add funds?
low marsh
I meant instead of using Account Debits which might gve them a negative balance, simply charge one of their payment method.
vivid hamlet
we tried with top ups but that only tops up the platform account
oh I see
one semi-related question, do the test environment perform debits on the test bank account? Because we've had multiple test accounts staying in negative for quite some time
tight sparrowBOT