#vitorleitao_docs

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heavy locustBOT
pastel willowBOT
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heavy locustBOT
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white hill
remote plaza
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Hey @white hill
Just to confirm, which of the options should I include to receive all fees and networking charges on a payment? Just latest_charge.balance_transaction or is there another option?

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For a bit of context on what is happening

We retrieved every transaction in ā‚¬ and when substracting all the fees, refunds, disputes, payouts etc, there seems to be some missing value on the balance.
Stripe Support said it was Aditional Stripe Fees and Network Costs that we had not taken into account in our analysis, but I cannot find any docs on the API's on how to retrieve these additional fees and network costs so we can include them in our analysis / system

lost plover
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Hey! Taking over for my colleague.

which of the options should I include to receive all fees and networking charges on a payment? Just latest_charge.balance_transaction or is there another option?
Nope simply follow the guide my colleague shared with you

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We retrieved every transaction in ā‚¬ and when substracting all the fees, refunds, disputes, payouts etc
In order to see what charges included in a Payout, you need to follow this section:
https://docs.stripe.com/expand/use-cases#charges-in-payout
There is no one single entry for everything

remote plaza
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And just to confirm, if there are charges in a payout, would these charges be taken off our balance for that currency? or on the value of the payout on the receiving end?

lost plover
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Not sure I understand this sorry. Once an amount is paid out via a payout, it's deduced from your Stripe Balance.

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If this respond to your question.

remote plaza
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So the issue we are having is the following

We have transactions in ā‚¬ which have the status of paid, failed, refunded etc
We retrieved all the transactions, and compared our remaining balance to all the fees, disputes, payouts, etc that we have visible

Stripe Support said there were Additional Stripe Fees and Network costs, and we are just trying to find where to fetch these from the API, since we cannot find then in the UI at all at this moment.
So we are trying to find if these additional fees and network costs are on Payouts, or Payments, since we have no more details right now

lost plover
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Stripe Support said there were Additional Stripe Fees and Network costs,
I think you should reach out back to them and ask for more details. You can keep following on that email?

remote plaza
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Already did, just waiting for their reply but I am trying to see if I can get anywhere while waiting

I'll try what you guys suggested, specially in the Payouts, since I already am using the documentation you mentioned on the PaymentIntentGetOptions.

I'll come back here in a few minutes once I make a requests for a payout we know about and if I can spot any charges on it

But just to confirm
Any charge that shows up on a Payout is taken out of our balance besides the payout amount?

lost plover
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Any charge that shows up on a Payout is taken out of our balance besides the payout amount?
No I don't think so

remote plaza
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This is so odd what is happening then
I'll try and see what I can find in Payouts, and i'll ask for a reopen if I fail to find something, and wait for the support to come back with more details

Thanks @lost plover and @white hill

lost plover
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Happy to help!

remote plaza
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Hey @lost plover I am back

Just a small problem
I am getting this error

Stripe.StripeException: 'Balance transaction history can only be filtered on automatic transfers, not manual.'

This was when I tried to retrieve the charges for a payout we trigger via code, where we first perform a Transfer and then a Payout to a connected account

lost plover
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But the error message seems to be enough explicit you can't make that request on manual transferS

remote plaza
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I will get a request ID now, 2 minutes please

Yes, its pretty explicit, I was trying to imply more of a request to see if there was a way to get the charges on the manual transfers that may not be on the those docs

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req_TmASsmEJfKxDrt

lost plover
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Yes you can't get that

remote plaza
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Got it, in this case, then I need to wait at 100% for the support team reply, since I cannot confirm then where these extra charges are coming from

Thanks again @lost plover