cayley-kyte_unexpected

[lethal grove]

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[exotic herald]

we toggled both of these off, do we need to do anything else?

[dusky forge]

This should be it. I take it you're not making any changes to the child PaymentIntents on Invoices?

The reason I ask is you can override your account's email settings by explicitly setting a value of receipt_email on the PaymentIntent

[exotic herald]

Okay ill take a look, where is that accessed? I'm a PM not eng :/

[dusky forge]

I see. I recommend checking with your eng team to be sure. If you give me your account ID ('acct_...'), I can spot check your logs but you should still confirm with your eng team

[exotic herald]

acct_1DeWRiC8l6n3Jm54

[dusky forge]

Ah, hold on, that was a misunderstanding on my part

I was thinking about receipts/emails after successful payments.

That should be it. You can still manually send invoices via the Dashboard or with the Send Invoice endpoint in our API

[silent jetty]

@exotic herald if you still have question, I'd recommend contacting our support team who is better equipped to help you debug why emails are or aren't sent: https://support.stripe.com/contact

[exotic herald]

Hmm interesting, but do you see in our logs that invoices are still being sent?

I don't have permissions on our account to contact support :/