#dorian_subscription-incomplete

1 messages ¡ Page 1 of 1 (latest)

merry anchorBOT
tropic lavaBOT
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merry anchorBOT
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slender egret
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Hey @mystic oyster

mystic oyster
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@slender egret what payment method type are you using?

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dorian_subscription-incomplete

slender egret
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For that particular sub it was us_bank_account

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We use that and card

mystic oyster
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then that's entirely expected. We never retry bank debits because they cost a fee when the debit fails. So if the debit fails the Subscription is automatically canceled. The same thing would happen if the first payment succeeded and a month later the debit failed.

slender egret
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Ah. Is there any way to prevent the auto-cancellation on payment failure?

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NOt retry, but just not cancel the sub?

mystic oyster
slender egret
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OK thanks will take a look. If the payment method is card and it fails, is the sub also auto-cancelled?

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Ah it looks like that setting covers both payment methods

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card and bank account

mystic oyster
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yes