mangel_terminal-error | Stripe Developers | Page 1

rich mauveBOT Jul 10, 2024, 5:45 PM

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serene shadowBOT Jul 10, 2024, 5:45 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

mangell03_code, 1 hour ago, 25 messages
mangell03_code, 19 hours ago, 16 messages

rich mauveBOT Jul 10, 2024, 5:45 PM

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celest nebula Jul 10, 2024, 5:46 PM

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@pallid bolt uyes we would start fresh. We help in real time in this server and if you prefer async help it's best to work directly with our support team instead: https://support.stripe.com/contact

pallid bolt Jul 10, 2024, 5:50 PM

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If you read through the old thread, you can see that the previous tech could not see any errors with the intent that was sent be presentPaymentMethod. The device shows the correct ammount, and allows me to tap my test card and get "Approved"- then the async call happens to processPaymentMethod, and it never retruns, hanging the script. He suggested it is a network problem and I should try another network. That seems like a red hearing- if I can communicated to it with presentPaymentMethod, that would indicate all inbound/outbound traffic is working.

celest nebula Jul 10, 2024, 5:51 PM

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I'm sorry I am helping many people at once. Can you please write a clear question with a clear summary of what you need help with and the relevant object ids

pallid bolt Jul 10, 2024, 5:51 PM

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Code
processResult = await stripe.terminal.readers.processPaymentIntent(reader.id,{payment_intent: intent.id});

Question
I have been using my server based code in test mode with a simulated reader very successfully. I am now attempting to use my physical WisePose which is registered in the HQ location in test mode. The only change I have made is the reader ID of the WisePos. The await processPaymentIntent never return (hangs). The paymentIntent has an error that the sim reader never showed.

What have you already attempted?
{"id":"tmr_Fopv6whhPid2at","object":"terminal.reader","action":{"failure_code":null,"failure_message":null,"process_payment_intent":{"payment_intent":"pi_3Pb1u6EPuIFxKCqt18Xeo2i6"},"status":"in_progress","type":"process_payment_intent"},"device_sw_version":"2.24.2.0","device_type":"bbpos_wisepos_e","ip_address":"192.168.87.124","label":"Machine WisePose","last_seen_at":1720623208573,"livemode":false,"location":"tml_FiuXCQpknBASRm","metadata":{},"serial_number":"WSC51315102060

What are you working on?
Trying to get my node.js serverd based code to work with my WisePos in test mode.

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Intent ID: pi_3Pb1u6EPuIFxKCqt18Xeo2i6

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The "what have you attempted" is the paymentIntent retruned by the reader which got cut off. I can provide it again. I have also tried to change the paymentIntents JSON:

const paymentIntent = await stripe.paymentIntents.create(
{
amount: adjustedAmount,
currency: 'usd',
payment_method_types: ['card_present'],
capture_method: 'manual',
// automatic_payment_methods: {
// enabled: true
// }
}

celest nebula Jul 10, 2024, 5:52 PM

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that was from hours ago. Can you please try with a fresh attempt on the reader and then share the exact relevant newer ids to ensure we are looking at the same thing?

pallid bolt Jul 10, 2024, 5:53 PM

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Sure

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I will make a new purchase and post results in real time.

celest nebula Jul 10, 2024, 5:54 PM

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thanks, please try to send one clear message all in one, not many separate messages. Then I'll have a look into our logs

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mangel_terminal-error

pallid bolt Jul 10, 2024, 5:55 PM

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I made a purchase, and the reader is displaying the ammount and asking me to tap:
INTENT ID:pi_3Pb4iHEPuIFxKCqt0B8bm5CY

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processResult: {"id":"tmr_Fopv6whhPid2at","object":"terminal.reader","action":{"failure_code":null,"failure_message":null,"process_payment_intent":{"payment_intent":"pi_3Pb4iHEPuIFxKCqt0B8bm5CY"},"status":"in_progress","type":"process_payment_intent"},"device_sw_version":"2.24.2.0","device_type":"bbpos_wisepos_e","ip_address":"192.168.87.124","label":"Machine WisePose","last_seen_at":1720633982790,"livemode":false,"location":"tml_FiuXCQpknBASRm","metadata":{},"serial_number":"WSC513151020607","status":"online"}

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I will now go tap the test card

celest nebula Jul 10, 2024, 5:55 PM

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please read my message above. Don't post small short sentence. Write a clear one message with a full summary

pallid bolt Jul 10, 2024, 5:56 PM

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The reader says "Approved" and went back to splash screen

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And now the script is hung on:
reader = await stripe.testHelpers.terminal.readers.presentPaymentMethod(reader.id);

celest nebula Jul 10, 2024, 5:56 PM

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Why are you using TestHelpers?

pallid bolt Jul 10, 2024, 5:57 PM

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I was using the sim with success previously. Registered the reader in my location in Test Mode, and changed the terminal ID to the registered WisePos (in test mode), and proceeded.

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I'm not sure what test helpers are, other than my location is in test mode in the dashboard.

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I'm not sure what other information I can provide at this point to describe the flow I am using.

celest nebula Jul 10, 2024, 5:58 PM

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TestHelpers are used to simulate something happening on the Reader without having to do a physical presentment.
Try to move away from that for now and call the real API to accept a payment

pallid bolt Jul 10, 2024, 5:59 PM

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Where do I do that in the code?

celest nebula Jul 10, 2024, 6:00 PM

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See https://docs.stripe.com/terminal/quickstart?reader=wpe&platform=server-driven and follow those instructions.

I don't really get what you are asking still sadly. You literally shared the code processResult = await stripe.terminal.readers.processPaymentIntent(reader.id,{payment_intent: intent.id}); earlier without the TestHelper part but now you shared it with it

pallid bolt Jul 10, 2024, 6:05 PM

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Ah. Ok. That was code from a while back that always worked with the sim. I will try it without that.

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Ok- just tried it now with

processResult = await stripe.terminal.readers.processPaymentIntent(reader.id,{payment_intent: intent.id});

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Hold...

celest nebula Jul 10, 2024, 6:08 PM

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Okay, what's the exact PaymentIntent id? And what happened? Like did you present the card on the Reader? Did it succeed? Are you seeing Events on your WebhookEndpoint?

pallid bolt Jul 10, 2024, 6:08 PM

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there are other areas that have testHelper.

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Ok- I was wrong. This is what the code looks like now

// reader = await stripe.testHelpers.terminal.readers.presentPaymentMethod(reader.id);
reader = await stripe.terminal.readers.presentPaymentMethod(reader.id);

celest nebula Jul 10, 2024, 6:12 PM

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koopajah: Okay, what's the exact PaymentIntent id? And what happened? Like did you present the card on the Reader? Did it succeed? Are you seeing Events on your WebhookEndpoint?

pallid bolt Jul 10, 2024, 6:12 PM

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Only place where testHelpers was present. To answer your questions

This is what I get back from processResult = await stripe.terminal.readers.processPaymentIntent(reader.id,{payment_intent: intent.id});

processResult: {"id":"tmr_Fopv6whhPid2at","object":"terminal.reader","action":{"failure_code":null,"failure_message":null,"process_payment_intent":{"payment_intent":"pi_3Pb4trEPuIFxKCqt0eP5Btu4"},"status":"in_progress","type":"process_payment_intent"},"device_sw_version":"2.24.2.0","device_type":"bbpos_wisepos_e","ip_address":"192.168.87.124","label":"Machine WisePose","last_seen_at":1720634743345,"livemode":false,"location":"tml_FiuXCQpknBASRm","metadata":{},"serial_number":"WSC513151020607","status":"online"}

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And that is what is returned after I tap my test card and see "Approved"

celest nebula Jul 10, 2024, 6:16 PM

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looking

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Okay so looks like it's all working. For example https://dashboard.stripe.com/test/events/evt_1Pb4tyEPuIFxKCqteo0L8GAZ is the Event that shows the processPaymentIntent worked successfully

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So if you are still having the issue, can you explain what the problem is?

pallid bolt Jul 10, 2024, 6:25 PM

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Yes.

This is the relevant code:
processResult = await stripe.terminal.readers.processPaymentIntent(reader.id,{payment_intent: intent.id});
console.log("processResult: "+JSON.stringify(processResult));

// reader = await stripe.testHelpers.terminal.readers.presentPaymentMethod(reader.id);
reader = await stripe.terminal.readers.presentPaymentMethod(reader.id);
console.log("READER2: "+JSON.stringify(reader));

WHen using the WisePos, the log for READER2 is never executed. Using the simluator with the testHelpers, everything works.

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This doc is how I got the simulator to work WEEKS ago: https://docs.stripe.com/api/terminal/readers/present_payment_method

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that's where I got testHelpers from, but now that is not there, and still having same issues with the async on the WisePos.

celest nebula Jul 10, 2024, 6:27 PM

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why ae you calling presentPaymentMethod()? processPaymentIntent does everything for you already

pallid bolt Jul 10, 2024, 6:33 PM

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That's how I read it in the docs- the sim was working perfectly. My recollection was that I was advised I had to do that- maybe just for the sim?

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Let me remove it and see what happens.

celest nebula Jul 10, 2024, 6:33 PM

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yeah I think it's just for the sim maybe

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My understanding is that you have a Terminal Reader, you create a PaymentIntent and you tell us "please handle accepting payments for pi_1234 on the Reader tmr_abc" and then we do everything like showing the UI screen to ask to tap, detect the card, confirm the PaymentIntent, etc.

pallid bolt Jul 10, 2024, 6:34 PM

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Let me try it out now!

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Now I get:

Error: StripeInvalidRequestError: This PaymentIntent could not be captured because it has a status of requires_payment_method. Only a PaymentIntent with one of the following statuses may be captured: requires_capture.
at StripeError.generate (/home/mangell/vend/server/node_modules/stripe/cjs/Error.js:10:20)
at res.toJSON.then.Error_js_1.StripeAPIError.message (/home/mangell/vend/server/node_modules/stripe/cjs/RequestSender.js:105:54)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
type: 'StripeInvalidRequestError',
raw: {

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Is that because there are more discrpeancies with the Sim? Maybe the create intent:

const paymentIntent = await stripe.paymentIntents.create(
{
amount: adjustedAmount,
currency: 'usd',
payment_method_types: ['card_present'],
capture_method: 'manual',
// automatic_payment_methods: {
// enabled: true
// }
}

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The sim seems to provide a false sense of security,

celest nebula Jul 10, 2024, 6:44 PM

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What is the status of that PaymentIntent exactly? Make sure to carefully check the relevant objects, look at the associated Events, etc.

pallid bolt Jul 10, 2024, 6:45 PM

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INTENT: {"id":"pi_3Pb5NzEPuIFxKCqt1nCgs3pF","object":"payment_intent","amount":2200,"amount_capturable":0,"amount_details":{"tip":{}},"amount_received":0,"application":null,"application_fee_amount":null,"automatic_payment_methods":null,"canceled_at":null,"cancellation_reason":null,"capture_method":"manual","client_secret":"pi_3Pb5NzEPuIFxKCqt1nCgs3pF_secret_Go6yfku0BNJFnw53omvqGPZzy","confirmation_method":"automatic","created":1720636623,"currency":"usd","customer":null,"description":null,"invoice":null,"last_payment_error":null,"latest_charge":null,"livemode":false,"metadata":{},"next_action":null,"on_behalf_of":null,"payment_method":null,"payment_method_configuration_details":null,"payment_method_options":{"card_present":{"request_extended_authorization":false,"request_incremental_authorization_support":false}},"payment_method_types":["card_present"],"processing":null,"receipt_email":null,"review":null,"setup_future_usage":null,"shipping":null,"source":null,"statement_descriptor":null,"statement_descriptor_suffix":null,"status":"requires_payment_method","transfer_data":null,"transfer_group":null}

celest nebula Jul 10, 2024, 6:46 PM

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Please take the time to look at it and debug first

#mangel_terminal-error