#michaelwplde_api-account-support
dusky boneBOT
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- michaelwplde_api-account-support, 13 minutes ago, 13 messages
sleek trenchBOT
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dim dagger
dusky boneBOT
michaelwplde_api-account-support
@dim dagger :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
dim dagger
how do I submit my scanned gov issued photo ID.
"but this community is focused on developers and technical discussions" ...
I AM A DEVELOPER, trying to stand up my discord application. blocked by a stripe-powered verification step.
little stirrup
I'm not really sure how this workflow counts as a technical integration error. You've provided no error messages, repro steps, or technical details. I still don't even know what you're trying to do.
You have a photo ID, so click the button and submit it.
dim dagger
It wants a camera. I have no camera. There shall be no cameras involved.
What I do have is a scanned gov issued photo ID.
That or stripe-discord waive that verification step.
Either one is satisfactory.
little stirrup
As far as I know, you have to have a camera to scan the ID.
dim dagger
So y'all are holding my project hostage over that issue. Not being able or willing to receive my JPG file.
little stirrup
As far as I know (again, keep in mind just because we're developers doesn't mean we know everything), the camera requirement is a security protocol to make it harder for people to use stolen identities. There's no shortage of cameras on devices nowadays, so there's not really a good reason not to enforce that requirement.
dim dagger
Sure I appreciate that. But it still does not help me upload my legitimate photo ID.
My app ID is 1257775163257258065.
little stirrup
Again, we can't really help you here. First off, you're talking about Discord's verification workflow. They partner with Stripe, but we don't have any context on your app ID or anything like that. We don't work for Discord. Secondly, this isn't a developer conversation. You can't code your way out of this problem, so we're severly limited in the support we can provide.
dim dagger
Do you have any contact clues, links, etc, for who I might have success resolving the matter? Because any of the links are forwarding me to either "Stripe proper" channels. Or roundabouts referring me here.
little stirrup
Our support folks are the only ones that could potentially help, but (again) you're probably not going to be able to get around the camera requirement: https://support.stripe.com/contact
dim dagger
Fair enough, I appreciate your effort.