farah_best-practices | Stripe Developers | Page 1

languid geyserBOT Jul 8, 2024, 5:16 PM

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humble flare Jul 8, 2024, 5:31 PM

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hi!

full pawn Jul 8, 2024, 5:32 PM

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Apologies for the wait. Taking a look now

humble flare Jul 8, 2024, 5:32 PM

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no worries!

full pawn Jul 8, 2024, 5:33 PM

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Are you two colleagues @humble flare and @swift hearth ?

humble flare Jul 8, 2024, 5:33 PM

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uhh no haha

full pawn Jul 8, 2024, 5:33 PM

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@swift hearth please don't post in other people's threads

swift hearth Jul 8, 2024, 5:34 PM

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in other words if i say from a connected a/c to a issuing card

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@full pawn ok

full pawn Jul 8, 2024, 5:34 PM

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@swift hearth this is not your thread. Please only post in the thread created for you

swift hearth Jul 8, 2024, 5:34 PM

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ok

full pawn Jul 8, 2024, 5:35 PM

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@humble flare what manual verification email are you referring to?

humble flare Jul 8, 2024, 5:39 PM

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We are using stripe payment element to add a payment method (for bank accounts + credit/debit cards) and when someone clicks "enter manual details instead" through the payment element add bank account flow, there is an email sent from stripe to the person adding in their bank account to verify the microdeposit in their bank account

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I found this link for what the end user experience would look like - https://kb.curacubby.com/manual-verification-payment-method-setup-instructions - and I'm wondering if there's a way that we, the platform, can customize the branding sent in that email?

Manual Verification Payment Method Setup Instructions

full pawn Jul 8, 2024, 5:42 PM

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Unfortunately not. The only thing that changes in that email would be the logo and name of your business, which are based on the logo/name you set in the Stripe Dashboard. Aside from that, nothing else can really be changed

humble flare Jul 8, 2024, 5:45 PM

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Ah so it would always reflect the platform?

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Looks like we'll need to build it ourselves then. is there anything I should keep in mind for that?

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Our desired functionality is that connected account's name/branding displays in the email, if that helps clarify the question?

full pawn Jul 8, 2024, 5:52 PM

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We can't really advise on how to setup your own emails unfortunately.

humble flare Jul 8, 2024, 5:54 PM

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Sorry my question is, in the email sent from stripe, can we configure the logo and name of business to reflect the connected account instead of the platform?

full pawn Jul 8, 2024, 5:56 PM

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I believe the logo depends on the charge type. So if you're using Destination charges, then the logo and name would always be the platform's. Whereas, if you were using Direct charges, the logo and name would always be the Connect account's

humble flare Jul 8, 2024, 5:57 PM

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ah dang! we're using destination charges haha

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thank you! have a great day!

#farah_best-practices