#bens9807_unexpected

1 messages ¡ Page 1 of 1 (latest)

north fiberBOT
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neon gazelle
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Is there something we could be missing in our testing that is preventing the Apple Pay button from appearing?
Depends, on what Stripe surface do you expect to see Apple Pay? What device(s) are you using?

vernal plover
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We have some testers using iphones, but they are unable to see it

neon gazelle
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Which Stripe surface?

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Is it a native app? Web? Checkout or Payment Element? Please provide some more context as there are different requirements: https://docs.stripe.com/apple-pay#accept

Apple Pay

Allow customers to securely make payments using Apple Pay on their iPhone, iPad, or Apple Watch.

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Also, they need a real card in their wallet on their Apple device/account

vernal plover
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OK thanks, taking a look at that now

We're a webapp using checkout

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Our testers have real cards in their apple wallets

neon gazelle
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Can you share a cs_xxx session ID please

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Where are the 'testers' located?

north fiberBOT
vernal plover
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Taking a look for one now

The testers are UK based

neon gazelle
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OK, cool. If you can get us some ID(s) then we can take a look and see what's up

vernal plover
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OK here's some:

pi_3PaGA4FFufxFrVLJ1QwLWcuI

pi_3PaFgHFFufxFrVLJ1w7jliCg

pi_3PaFJ4FFufxFrVLJ10m1ie2A

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These pi's are from our connected merchants who's customers were attempting to make Apple Pay transactions that failed ^

In the case of the button not appearing for our testers, not sure how I would provide IDs for that since we didn't pass anything to Stripe

sage canyon
vernal plover
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They seem to be cancelling about 20-30 mins after the payment is initiated, so we are expecting the first one to cancel soon as well

OK so we need to look into our backend and try and find why it is autocancelling every transaction

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This brings us back around to the original question of us trying to replicate the issue. Since we have been unable to see the Apple Pay buttons

To clarify, we need real cards in our apple wallet, surely we are still able to use test mode right? We don't need to be testing with a live payment do we?

sage canyon
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Yes, your real card won't be charged in Test mode, but it is required to see the Apple Pay button.

vernal plover
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OK thanks