#maddie_error
broken jackalBOT
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limpid cedar
Thanks - it's pi_3PY35pDNDFzyBZhO1rskmYxz
cold jetty
I don't see any errors on our side, just the Invoice being voided after 24h. How is the error percieved on the customer side? Do you have a screenshot?
limpid cedar
The customer didn't receive a receipt
it appears the customer is able to enter their details and amount they wish to donate - this is the page they were taken to:
cold jetty
This is your own page and I don't know how it works. But it seems like they were supposed to complete 3DS, but they didn't. How are you integrating Stripe on the frontend?
limpid cedar
We have it set up on our website here: https://www.malariaconsortium.org/support-us/donate.htm
broken jackalBOT
verbal zinc
👋 taking over for my colleague. Let me catch up.
limpid cedar
What would they have to have done to complete the 3DS? We have had another customer have this problem with multiple cards
verbal zinc
I don't think this is a problem of 3DS honestly
limpid cedar
what would be the problem?
verbal zinc
oh wait give me one more minute
actually my colleague was right that it was related to 3DS but the problem isn't really the fact that the customer didn't follow through the 3DS, I suspect you just don't handle 3DS flow correctly
let's dive deeper into this
limpid cedar
Great thank you!
verbal zinc
based on the different requests related to this subscription I was able to figure out the integration flow you're using
you create a card token using the CardElement, then you create a customer and attach the token as the default source for the customer then you create the subscription
is that right?
verbal zinc
@limpid cedar are you still here?
limpid cedar
sorry i was in a meeting
verbal zinc
no worries
limpid cedar
you create a card token using the CardElement, then you create a customer and at...
I am not sure what our process is - i have just started at the charity and am trying to get up to speed with how Stripe works here
How would i check what our set up is?
verbal zinc
it's in your code
limpid cedar
okay great
limpid cedar
you create a card token using the CardElement, then you create a customer and at...
do you need me to check our code and confirm is it what the set up is
verbal zinc
I'm pretty sure it is, based on the requests that I've looked at
in all cases this is not a recommended integration path
and you need to migrate your code otherwise you will have more 3DS issues in the future
limpid cedar
and you need to migrate your code otherwise you will have more 3DS issues in the...
okay - what would this involve to get this sorted?
verbal zinc
you need to get acquainted with the new integration path https://docs.stripe.com/billing/subscriptions/build-subscriptions
limpid cedar
thanks - when did this come into action?