mark_error | Stripe Developers | Page 1

gilded nexusBOT Jul 8, 2024, 6:22 AM

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royal plumeBOT Jul 8, 2024, 6:22 AM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

mark_error, 40 minutes ago, 6 messages

gilded nexusBOT Jul 8, 2024, 6:22 AM

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wraith thorn Jul 8, 2024, 6:23 AM

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Hi there, how can I help?

plain veldt Jul 8, 2024, 6:23 AM

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https://support.stripe.com/charge-lookup
isnt working

Charge lookup | Stripe: Help & Support

Stripe powers online payments for thousands of businesses. If you’re seeing a charge from us on your credit card statement, use this tool to look up more information about the merchant that made the charge.

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can you have a look

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I have contacted support but haven't gotten any good response

wraith thorn Jul 8, 2024, 6:24 AM

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Can you be a bit more specific by telling me what's not working? Do see any error message?

plain veldt Jul 8, 2024, 6:25 AM

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when I opened network , it shows this error

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it seems the charge lookup tool stripe account has been closed

wraith thorn Jul 8, 2024, 6:26 AM

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Ok, have you contacted support?

plain veldt Jul 8, 2024, 6:26 AM

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wraith thorn Ok, have you contacted support?

yep

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they are not able to understand the issue

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can you flag this internally?

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@wraith thorn

wraith thorn Jul 8, 2024, 6:36 AM

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Can you share with me the value of request_log_url ?

plain veldt Jul 8, 2024, 6:37 AM

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https://dashboard.stripe.com/logs/req_x4trODGIeU1pyQ?t=1720411566

wraith thorn Jul 8, 2024, 6:40 AM

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Thanks. I'll escalate it to the relevant team!

#mark_error