#avneet-singh_error

1 messages ¡ Page 1 of 1 (latest)

sinful ruinBOT
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zenith patrol
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Can you share a request id where this is failing

prisma barn
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Sharing error snapshot

image_5.png
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What do you mean by request id?

zenith patrol
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Stripe request id

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That error in your screenshot is from your app

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Doesn't tell me enough

prisma barn
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Ok let me check

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Here are the details:
request id: req_Vot47Aosw9V66Z
token id: tok_1PYXw6CCWjEvegAWBzghx5KE
email: evabrookadams@gmail.com

zenith patrol
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You might want to edit out that email

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This is a public server

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Also that request succeeded

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I need the request that is failing

prisma barn
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Well the request wasnt failing and even with 200 POST response, payments were not successful

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NO amount was deducted from the card

zenith patrol
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That's a token creation request

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All that does is tokenize card, so makes sense that it was successful

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Just need the request id for the charge that's failing

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Or some log I can look at

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The screenshot above is your error message you're presenting, so it doesn't give me enough info

prisma barn
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I do not see any failed request in my dashboard

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For this req id: req_Vot47Aosw9V66Z

zenith patrol
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It says that token was created via legacy checkout?

prisma barn
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yes

zenith patrol
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Can you share your code?

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And also any logs

prisma barn
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sure

zenith patrol
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Right now I don't have enough info to say what's happening

prisma barn
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Just tried now

zenith patrol
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Yeah again that's just the token creation request

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Not the request to charge the card

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Can you share your code

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And any server logs

prisma barn
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So you mean after this there would be another request?

zenith patrol
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yep

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all that request does is tokenize card details

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it's not a payment attempt

prisma barn
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checking

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This is the server response:
{
"chargeData": null,
"status": "HRB_ERROR",
"message": "Unable to connect to Redis; nested exception is io.lettuce.core.RedisConnectionException: Unable to connect to payment-redis-internal-service/<unresolved>:6379"
}

zenith patrol
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For what request?

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Seems like an error on your server

prisma barn
zenith patrol
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I think you're confused

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The response body to that request is in the image

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It's the token

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Where are you seeing that redis error

prisma barn
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Yeah I know. Surprisingly, there is nothing else. This error is visible in our internal app server.

zenith patrol
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Do you use Redis? This seems like an issue you'd need to debug on your server

prisma barn
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yes