#frozo_error

1 messages ¡ Page 1 of 1 (latest)

feral pollenBOT
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wet marten
rancid bronze
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Hello, are you using Connect? The most common cause of this error is that you are making a call as the platform account for an object that exists on a connected account or vice versa

wet marten
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What do you mean by connect?

rancid bronze
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It is our product where you have a platform account that connects to other stripe accounts

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Can you send me one of the req_ request IDs from a time that you got this error?

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I can look at that and the product ID to see what the mismatch may be

wet marten
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req_VhrE4CXp8jSyCv

rancid bronze
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Ah, that plan parameter is expecting a price_ or plan_ ID

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If you check the dashboard page for that product, you should see an ID like that somewhere

wet marten
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Like this? "price_1PYTbGGd3jim70m7GKBCpL48",

rancid bronze
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Exactly

wet marten
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Alright let me try it on website

rancid bronze
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Can you send that req_ request ID as well?

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Easier than me typing it out

wet marten
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req_XpgDrluCfLT7YH

rancid bronze
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Have you checked out the settings page from that error and the setting that the error mentions?

wet marten
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Yeh it is working now!

rancid bronze
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Nice!

wet marten
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Brings me to the checkout page

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Thank you for your help with this!