sean-trustap_error | Stripe Developers | Page 1

scenic locustBOT Jul 3, 2024, 2:33 PM

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mental isle Jul 3, 2024, 2:35 PM

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Hello, lookin in to this. Can you tell me more specifically what your steps with the remediation link are to get to that error?

inner linden Jul 3, 2024, 2:37 PM

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Thanks for the question, I enter a test phone number and email on the first screen of the remediation flow, and then on the second page I'm asked to put in an SMS code.

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mental isle Jul 3, 2024, 2:40 PM

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Ah since this is test mode I think you can enter all 0s

inner linden Jul 3, 2024, 2:41 PM

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Yes, this is what I was entering based on https://docs.stripe.com/connect/testing#creating-accounts, but it still gave the above error.

mental isle Jul 3, 2024, 2:41 PM

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And nothing is getting sent to your actual phone number?

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Also I would recommend deleting the image with your phone number in it if that is your real number. This is a public server so any details here can be seen by anyone else on the server

inner linden Jul 3, 2024, 2:45 PM

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Thanks for flagging, but this is a test number, I haven't used my personal number for this

mental isle Jul 3, 2024, 2:47 PM

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Ah I do see that it ends in 1234567, I saw Irish number and think I stopped reading at that point. Trying to test this myself...

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But you have tested with your real number and nothing gets sent there?

inner linden Jul 3, 2024, 2:49 PM

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I haven't tested with my personal number; is it expected that the text will still be sent in test mode?

mental isle Jul 3, 2024, 2:52 PM

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Not sure, just asking while testing myself. All 0s does work for me in test mode and I also see a button for using a test number at the top of the page the remediation link brings me to

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And my test account has a similar test phone number too 🤔

inner linden Jul 3, 2024, 2:53 PM

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Oh, that's very interesting, because even though the page itself says "Test mode" (like in the picture above), I don't see any button for using all 0's.

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Ah, it's resolved

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To use 000-000 on the second screen, I needed to use 0000000 specifically as the test phone number. This gets filled out when clicking "the test phone number" on the first screen, which I had been overlooking

mental isle Jul 3, 2024, 2:59 PM

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Good find! That is very interesting. The test phone number on my account was all 0s which explains why I was seeing that

inner linden Jul 3, 2024, 3:06 PM

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Thanks very much for the help, I don't have any further questions on this. Thanks!

#sean-trustap_error