#dineshkumar_docs

1 messages ¡ Page 1 of 1 (latest)

hollow impBOT
wise trellisBOT
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hollow impBOT
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hushed bane
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hi there!

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you want to send a recipt of the payment or an actual Invoice?

still monolith
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both recipt and invoice i want

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i already get without used promocode payment

hushed bane
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for recipe, you want this setting in the link you shared:

image.png
still monolith
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when i usee zero payment/ 100% off not recived above email

hushed bane
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can you share an Invoice ID (in_xxx) with this issue?

still monolith
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invoive id is in_1PYOg0ESdEyRtJkzTSM36aZn

hushed bane
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thanks! give me a few minutes to look into this.

hollow impBOT
calm pumice
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Hello
Taking over here... As far as I know, we do send email for $0 invoices.. I'd recommend writing in via our support team so that this issue can be escalated to the right team. Our support team is more familiar with email stuff and can help
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

still monolith
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ok

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I checked with support team

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$0 Invoice does not automatically send a receipt, even if you have automatic email receipts enabled in your account settings

calm pumice
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Oh wow interesting!! Maybe I misremembered.
I think the one I am thinking about is for the first invoice of a subscription that has a Trial