pupilcp_unexpected | Stripe Developers | Page 1

next stormBOT Jul 3, 2024, 8:46 AM

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👋 Welcome to your new thread!

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fallow reef Jul 3, 2024, 8:47 AM

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Hi, let me help you with this.

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Could you please share a screen recording?

verbal trout Jul 3, 2024, 8:48 AM

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please wait a minute

next stormBOT Jul 3, 2024, 8:58 AM

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verbal trout Jul 3, 2024, 9:47 AM

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hello, Is there any result?

burnt rapidsBOT Jul 3, 2024, 9:49 AM

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deep field Jul 3, 2024, 9:52 AM

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so the redirect happens correctly, you're just saying the URL parameters you passed to the return_url don't get used when we do that redirect?

verbal trout Jul 3, 2024, 10:04 AM

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yes

deep field Jul 3, 2024, 10:06 AM

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and can you share the PaymentIntent ID pi_xxx so I can confirm what you actually pass as the return_url ?

verbal trout Jul 3, 2024, 10:15 AM

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pi_3PYMtEEmZ3YgtBNv1eTyjkZ0

deep field Jul 3, 2024, 10:20 AM

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I see. Yeah, seems like a bug/issue alright.

verbal trout Jul 3, 2024, 10:23 AM

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Get it, as I said, it only appears in certain scenarios

deep field Jul 3, 2024, 10:23 AM

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which scenarios exactly?

verbal trout Jul 3, 2024, 10:24 AM

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The phone is an iPhone XS Max
Use the Safari browser
After jumping to Affirm, click the close button in the upper left corner or the return button in the lower right corner

deep field Jul 3, 2024, 10:25 AM

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sure, but you're saying it only happens when using that hardware/browser, and you tested the same "close" flow on other systems and it didn't happen?

verbal trout Jul 3, 2024, 10:28 AM

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I don't have this problem on Chrome with an iPhone XS Max

deep field Jul 3, 2024, 10:29 AM

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ok, that's helpful, thanks

verbal trout Jul 3, 2024, 10:30 AM

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How will I be notified if the issue is resolved?

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Is there an estimated time for resolution?

deep field Jul 3, 2024, 10:32 AM

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you'd have to open a support ticket for that : https://support.stripe.com/?contact=true

verbal trout Jul 3, 2024, 10:44 AM

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Should I submit my question here?

deep field Jul 3, 2024, 10:44 AM

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not sure what you mean

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to be clear, later today I'll file a bug internally for what you've described and the team will eventually look and prioritise it. If you want to keep up with this and get notifications, the only solution is for you to open a support ticket about the issue and the support team can find the bug I filed and keep you updated. This Discord thread will be closed in ~an hour ,it's not long-running.

verbal trout Jul 3, 2024, 10:48 AM

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I see, thanks

#pupilcp_unexpected