#goliath1879_error
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tribal kelp
Note
Payments from India issued cards are attempted only once. This behavior is independent of your payment retry settings. If the payment from an India issued card fails, your Subscription and Invoice status will still be updated based on what you configured in your Subscriptions and emails settings for “If all retries for a payment fail”.
olive drum
can you confirm if stripe provides notification log for pre-debit notifications which are sent to customers whose transaction amount is more than max limit of mandate?
tribal kelp
Yes, according to the docs here: https://docs.stripe.com/india-recurring-payments?integration=subscriptions#subscription-updates
Upgrades to a Subscription where the customer wants to avoid having to authorize the payment each renewal. For context, Stripe creates the mandate with amount_type=maximum by default. A customer can still be charged more than the maximum amount with amount_type=maximum. However, the customer must authorize payments for amounts more than the mandate_options[amount] or 15,000 INR (whichever is less).
If you observe this is not occuring, please contact support with specific customer/payment examples for investigation: https://support.stripe.com/contact
olive drum
It seems like my customers are not receiving any notification for authorisation and hence their payment failed due to no-authorisation
tribal kelp
Can you provide a specific example payment intent ID for me to look at?
I recommend you collect some examples of these customers & failed payments and share with support, but I can also take a look.
olive drum
https://dashboard.stripe.com/customers/cus_NsDfwJRZLyRCIH
you can check for this customer
please be aware that this is a production system and a live customer
tribal kelp
You can see there the indication the customer was notified, so they might want to speak to their bank if that was not received
olive drum
I am little confused here. Please bear with me. Is stripe sending the notification or is the customers bank?
tribal kelp
Their bank does that
When the off-session PaymentIntent is confirmed, the issuing bank sends the customer the pre-debit notification. [...]
https://docs.stripe.com/india-recurring-payments?integration=subscriptions#predebit-notification
olive drum
okay thanks