#wally648_unexpected
spice warrenBOT
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wary void
Hello, is there a doc that you are following here? I am less familiar with this functionality but can look in to it in a minute
Unfortunately I am not finding a way to reset this through the API. If you reach out to our support team, they can file a feature request for this, but unfortunately I am not seeing a way to do this now
clever aspen
Shoot
Yeah I'm a bit at a loss to what to do here
Oh i mean to add a screenshot
I'm not necessarily trying to reset it through the API, I'm just looking for a consistent way to unblock our users. I think Stripe support is claiming it should be reset but it apperas to not be
wary void
I will ask my colleagues and get back to you. I am not immediately aware of a way to do this myself
clever aspen
Ok, appreciate that!!
wary void
Hey @clever aspen , my colleagues confirmed that we don't have a self-serve way to do this at the moment unfortunately. The official process is to reach out to our support team and have them manually unblock the account. I understand that that is not ideal but that is where our capabilities currently are here
spice warrenBOT
clever aspen
I'm not necessarily trying to reset it through the API, I'm just looking for a c...
Yeah, that makes sense. Are there any tips on preventing this? Is it mainly they just forget their password or their phone verification is wrong?
teal sedge
đź‘‹ Stepping in for my teammate here
What likely happened here is the user tried to verify their identity unsuccessfully too many times in a short period of time. It's not a login issue in this case
clever aspen
Gotcha. Can you confirm when you say “manually unblock the account” does that mean for the connected account or the specific user?
teal sedge
I believe it's for the connected account but our support team will be able to help with next steps