serhii_error | Stripe Developers | Page 1

gentle masonBOT Jul 1, 2024, 4:51 PM

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sleek bough Jul 1, 2024, 4:53 PM

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Hi 👋

You cannot load the Stripe Account onboarding in Web View. You need to use a mobile browser (e.g. Chrome, Safari) instead

vapid sphinx Jul 1, 2024, 4:54 PM

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Has it changed just recently? Because all the time my users did it through the WebView

sleek bough Jul 1, 2024, 4:59 PM

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It shouldn't have. We have documented this for a while
https://docs.stripe.com/connect/hosted-onboarding#supported-browsers

vapid sphinx Jul 1, 2024, 5:03 PM

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got it, thank you, need to try browsers.

gentle masonBOT Jul 1, 2024, 5:17 PM

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vapid sphinx Jul 1, 2024, 5:39 PM

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Do you know what else may cause this issue? Just in case it's not because of webview in this case. Moreover it works for me, just some users see this error.

#serhii_error