#sergio-snchez_unexpected

1 messages ¡ Page 1 of 1 (latest)

worn zealotBOT
main voidBOT
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worn zealotBOT
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cunning siren
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Hello

rapid herald
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Hello bismarck

cunning siren
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Taking a look

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Is your customer in your payment flow at this time?

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Or are you attempting to charge at a later time here

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After previously saving the payment method

rapid herald
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We create a setup intent, them the customer provide the payment method we associated to that setup intent... and almost immediatelly (because the process allow it for some specific cases) wecreate a payment intent and confirm it to charge it

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but considering your question I guess that the charge is a later time here

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because we do in a backend process

cunning siren
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How long is "almost immediately" for these situations?

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Because ideally you don't do SetupIntent --> PaymentIntent

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Since this can result in your customer having to complete 3DS twice

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Which is a bad UX

rapid herald
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the setup intent is confirm at 12:25:15

cunning siren
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I more am asking whether it is possible to just charge the customer on payment method collection in this flow?

rapid herald
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and the payment intent we try to confirm at 12:25:45

cunning siren
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Okay and it is necessary to wait that 30 seconds in the flow as opposed to refactoring to do this in one step?

rapid herald
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the issue is that to check if we can do it instant or we need to wait until approval is a process we need to check in our backend services

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so for that info by default we want to execute the setup intent in a way that later we can charge with the custome off-session

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is it something we miss in the setup-intent call?

cunning siren
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No you didn't do anything wrong, the issuer just requested 3DS on the setup and the payment which can happen.

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That's why it is better to do this in one step.

rapid herald
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so the user needs to complete it again let say

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right?

cunning siren
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Yep

rapid herald
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ok understood

cunning siren
rapid herald
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ok thanks for the context