#jeffreyb_error

1 messages · Page 1 of 1 (latest)

elder orchidBOT
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amber sedge
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👋 happy to help

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would you mind sharing the request ID?

mighty cradle
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This is one of the examples req_YZtZPOnP3Ol6sE. I phrased the question as if it's happening to me but I actually cannot replicate it. It's happening to our customers in prod

amber sedge
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when you're trying to attach a PM to a customer or update an existing PM we actually send an auth to the issuing bank with 0$

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so any decline from the bank side is possible

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even insufficient_funds

mighty cradle
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Ah I see, since it's $0 does it show up in customer's account? Do you have any docs where I can read more about this?

amber sedge
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it can just be an authorization (with no 0$ charge) but in some cases it's also an authentication

mighty cradle
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Appreciate your help 🙂 Thanks Tarzan!

amber sedge
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sure let me know if you need any more help