#weretaco_error
acoustic palmBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1255212987325612152
📝 Have more to share? Add details, code, screenshots, videos, etc. below.
finite panther
Hello! What model readers do you have?
brisk needle
hello, they are the wisepos ones
we have a brand new one giving an A6-INT after registering, but a growing number of ones that have been in production for a couple years now giving the A7-INT
finite panther
For A7 errors you need to contact support, as shown here: https://support.stripe.com/questions/bbpos-wisepos-e-connectivity-error-codes
brisk needle
yeah, i have reached out to support and our growth support. was just wondering (and i know this isn't the normal place for it) if there was a known issue happening
finite panther
There's no issue I'm aware of, but it's possible there's an issue I'm not aware of, Stripe is big and I'm just one person. 😅
brisk needle
ok thanks