david-p_best-practices | Stripe Developers | Page 1

feral heraldBOT Jun 25, 2024, 5:21 AM

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amber cove Jun 25, 2024, 5:23 AM

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Hi there, I think a better solution will be marking those invoice paid outside of Stripe as paid out of band https://support.stripe.com/questions/marking-an-invoice-paid-out-of-band

Marking an Invoice Paid Out of Band : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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You don't need to pause payment collections on those subscriptions which invoices are paid out of band

earnest isle Jun 25, 2024, 5:24 AM

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To clarify. Customers are companies that have signed up to our service. Some of them sign up directly (pay via credit card or invoice) others have gotten our service through some partner to us. These partners have their own billing / pricing scheme and we simply send them info about usage of their customers. The usage is collected via Stripe

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Ah, interesting. I was under the impression that Stripe would attempt to charge for an invoice straight away? Could I simply wait for a subscription to create an invoice (which I would receive through a webhook), then check to see if said subscription is a direct customer or not and if its not a direct customer mark the invoice as paid out of bond?
And that would mean that the customer never sees any emails etc from Stripe?

amber cove Jun 25, 2024, 5:38 AM

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You can set collection_method to send_invoice so that Stripe won't automatically charge those invoices. If you don't want Stripe to send invoices, you can turn it off in https://dashboard.stripe.com/settings/billing/automatic

feral heraldBOT Jun 25, 2024, 6:00 AM

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earnest isle Jun 25, 2024, 6:08 AM

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Great. But the problem is that for some people we do want invoices to be sent. For instance:

A partner customer should not receive invoices / emails and their invoices should be marked as paid out of band.

However a direct customer might choose to be invoiced rather than using card payment at which point they should be invoiced by Stripe

Its all very complicated sadly

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I guess I could turn collection off on those invoices and set as paid out of bnad

amber cove Jun 25, 2024, 6:18 AM

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Ok, then you can turn on send invoice, and set auto_advance to false on those invoices that you don't want Stripe to send invoice emails. https://docs.stripe.com/invoicing/integration/automatic-advancement-collection

Automatic invoice advancement

Learn how Stripe Invoicing handles automatic advancement and collection.

earnest isle Jun 25, 2024, 6:32 AM

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Perfect. Thanks!

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I see that even then it will still trigger an invoice. Will it send invoices if I set it as paid out of band?

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