#nicole_ach-refund
reef otterBOT
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storm laurel
@stark berry That's not possible to do for ACH Debit today if there's no balance in the connected account I think. I'd recommend discussing this with our support team directly for further help: https://support.stripe.com/contact
stark berry
bummer. And so debit_negative_balances to true doesn't actually help withthis?
And two more q's while I have you..
- do you know the cadence at which it attempts to clear the negative balance?
If Stripe hasn’t already attempted to debit a connected account’s external account for a negative balance, you can set debit_negative_balances to true to allow Stripe to automatically do so.
- Stripe support told me about a month ago that there was dev work in process to handle ACH holdover and auto-retry refunds when funds were made available (same as credit cards). Do you know the ETA for this?
storm laurel
- daily usually
2.not sure what that means, I'd recommend talking to support
nicole_ach-refund
stark berry
ok, thanks
Does Stripe have any best practice recommendations to enable "instant" refunds for credit card and ACH debit payments on connected accounts?
storm laurel
I'd recommend talking to our support team. Those questions are all related and they are better answered by them directly sorry
reef otterBOT
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