#battbot_terminal-issues
narrow driftBOT
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timid nest
battbot_terminal-issues
edgy gust
hi any information?
timid nest
@edgy gust not yet I'm looking
edgy gust
the store says on the terminal it showed successful
but there's nothin that we see
The terminal id is tmr_FhtpIAnJr0ZsUm
timid nest
yep I'm looking into it!
Okay we're not finding much here. It looks like you have connection issues and the Reader is losing the internet connection a lot throughout the day and we think that's likely causing the issues where the payments just never complete.
edgy gust
but why would the terminal show successful?
timid nest
I don't think it would but I'm not sure what you call "show successful" exactly.
edgy gust
the terminal would show the Green circle with the checkmark at the end of a successful tap
timid nest
(still looking into it)
edgy gust
ok
timid nest
As far as we can tell it really is what I explained. You lose the connection and the PaymentIntent confirmation never happens/succeeds.
narrow driftBOT
edgy gust
ok thanks
noble vale
HI 👋
Taking over as my colleague had to go. Unfortunately, it seems that we show the green check mark on the reader screen when the payment method information has been successfully captured not when the Payment Intent has been confirmed.
It appears that between the two operations the network connection was dropped.