#yoyo_overcapture-visa-ineligible

1 messages · Page 1 of 1 (latest)

grim frigateBOT
naive orioleBOT
#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

grim frigateBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1253762552765091971

📝 Have more to share? Add details, code, screenshots, videos, etc. below.

kindred marten
wintry grove
#

Sorry but your description is not very clear.

#

Which specific terminal flow are you going through?

kindred marten
#

We are experincing increased volume of this kind of error.

wintry grove
#

Okay now that I know what flow you are following I'm digging into the example charge you shared

#

That charge was not eligible for overcapture unfortunately

#

You can see that in the payment_method_details.card_present.overcapture_supported property

#

Looking at the payment method details it looks like this card did not support either overcapture or incremental capture.

#

Our docs call out that this is something you can verify before you attempt the capture:

To collect a tip, you must create and confirm a PaymentIntent following the steps outlined in collecting in-person payments. You can verify that a given PaymentIntent is eligible for over-capture by accessing overcapture_supported.

kindred marten
#

Where do I see that in the events/logs?

#

Ah I have found it, nvm

#

Help me understand:

This issue hasn't occured until the past week. And the earlier support threads ended with "It's a card network error"

Is this because something has changed with Visa Debit cards in the past couple weeks? Why is this issue only rising now when we haven't changed our tip flow in months?

wintry grove
#

Unfortunately I do not know that. The eligibility of a card for over-capture is dependent on what the card networks send back to us and it isn't something you (or I) can control.

kindred marten
#

Have you guys heard anything from banks, visa, or the like that indicated this change?
It'd be most helpful for communicating to our customers why we can't accept tips on visa-debit right now (until we generate some work around)

wintry grove
#

But I'm looking for any internal doc on changes to Visa debit and overcapture...so far nothing

kindred marten
#

Sorry I'm a bit confused. What is the difference? Or do you mean we inspect the response from Stripe?

visual mantle
#

@kindred marten I understand what he means

#

I am coworkers @wintry grove

wintry grove
#

I figured, based on the earlier thread,

visual mantle
#

Didn't know there was a overcapture_supported field

kindred marten
#

Haha, I'm the new guy so riding the struggle bus currently

visual mantle
#

Can you do incremental captures when they don't have overcapture enabled?

wintry grove
#

Yeah the confirm call is when the payment method is generated so you can inpsect the properties at that time and identify whether or not you can accept on-receipt tipping

kindred marten
#

No, not for this payment mehtod at least

wintry grove
#

There's another field for whether or not incremental capture is available too

visual mantle
#

We do have that @kindred marten

#

It's on the point of sale Webhook

wintry grove
#

He means the payment_method_details.card_present.incremental_authorization_supported: false,

kindred marten
#

That field indicates for this payment method
"incremental_authorization_supported": false,

wintry grove
#

Jinx

kindred marten
#

Thanks

#

lolol

visual mantle
#

Woof

#

Alright let's just say this card doesn't accept tipping

#

And if the customer complains tell them to change tipping to pre card dip

kindred marten
#

Thanks @wintry grove . You guys have been very helpful

wintry grove
#

Happy to shed what 💡 I can 🙂

kindred marten
#

I'm guessing it's related to this visa udpate in may as it said banks will be rolling it out throughout the year.

#

As more banks roll it out, they're not allowing overcapture on debit cards which would make sense as an overdraft protection of some kind. That's just conjecture tho

wintry grove
#

I'm wondering if you could inquire about it with Visa