#johnnyanyside_api

1 messages · Page 1 of 1 (latest)

storm cryptBOT
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echo meteor
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Unfortunately we don't have a lot of context on the crypto side of things in this channel. You'll want to reach out to our support people so they can get your question sent to the product team: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

molten slate
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got it thanks

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also one more question

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we cannot use the regular payment API to buy virtual NFT goods right?

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we must go through the onramp?

echo meteor
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I'm not entirely sure. I don't believe so, but support will likely have more up to date info on that as well

molten slate
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on the support link which one should i choose?

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when i choose help for development in sends me here

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do i contact sales?

echo meteor
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You can email here: https://support.stripe.com/contact/email

Or you can choose chat and select support agent

Screenshot_2024-06-21_at_9.21.26_AM.png
Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

molten slate
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thanks

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have a great day! 🙂

echo meteor
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Likewise!

molten slate
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Sorry back again one more thing

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It doesnt let me turn on bank card for some reason

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not sure if its a bug or somethign else

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it let me turn on other payment methods like google pay

echo meteor
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Are one of your extensions blocking scripts? Can you try in an incognito window?

molten slate
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sure let me check

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same issue

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tried on Safari which has no extensions

echo meteor
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What's your Account ID? You can find it at the bottom of the Profile section of the Dashboard

molten slate
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Ok let me check

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acct_1PU4DVHpuOtjUI1B

echo meteor
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I think that's probably because you have Charges disabled on that account. I would recommend writing into support to see what is needed to get Charges enabled again: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.