#brookeadrienne_unexpected
leaden dawnBOT
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vast jettyBOT
hearty pilot
Hi there 👋 can you tell me a bit more about your scenario? I'm not grasping what you mean when you say you're only seeing 50 out of 500 accounts, or what UI you're looking at to see that behavior.
What I think you're describing, but would appreciate confirmation of, is:
- Somehow you surface our Financial Connections modal to your customer
- Your customer logs into their online banking account for their bank
- Your customer has 500 distinct bank accounts associated with a single online banking account with their bank
- Your customer isn't able to see all of those bank accounts listed in the provided UI.
oak pumice
Yes. That is exactly it.
We received an error on first try. And then the limited list on second try.
With no option to view more.
We followed your basic documentation here:
https://docs.stripe.com/js/financial_connections/collect_bank_account_token
For the front end.
hearty pilot
Gotcha. I don't expact that to be caused by something in your integration that you can change. My suspicion is the Financial Connections UI wasn't built under the assumption that a single online banking login would be associated with 500+ distinct bank accounts.
I would recommend writing in to our Support team to have this investigated further:
https://support.stripe.com/?contact=true