romain_unexpected

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[candid hare]

We don't know much about Woocommerce in this channel. Stripe Woocommerce is maintained by Woocommerce.

[short shell]

The error comes from your API

[candid hare]

I invite you to reach out to their support channel and double check how are they making the calls
https://woocommerce.com/products/stripe/

[candid hare]

Yes but it depends on how are they calling Stripe APIs

[short shell]

I can share the payload here

[candid hare]

Here is the recommended Subscription integration to use:
https://docs.stripe.com/billing/subscriptions/build-subscriptions?platform=web&ui=elements

[candid hare]

Sorry but there is no need, as I mentioned above, we don't know much about Woocommerce and that's strongly depends on how Woocommerce is making the calls to Stripe API. I strongly encourage you to reach out to their support channel:
https://woocommerce.com/products/stripe/

[short shell]

Here is the payload. I redacted the source id and customer id for confidentialy reasons:

{
"confirmation_method": "automatic",
"description": "YesChef - Order 315921",
"metadata": {
"subscription_id": "234033",
"site_url": "https:",
"is_renewal": "true",
"customer_email": "[e-mail]",
"customer_name": " ",
"is_gifter": "false",
"payment_method": "auto_renewal",
"order_id": "315921",
"plan": "Plus Annual membership",
"payment_type": "recurring",
"purchase": "Plus Annual membership",
"sub_id": "234033"
},
"payment_method_options": {
"card": {
"mandate_options": {
"interval_count": "1",
"reference": "315921",
"interval": "year",
"amount_type": "fixed",
"start_date": "1718733376",
"amount": "30000",
"supported_types": {
"0": "india"
}
}
}
},
"source": "src_1MX4v9H8gKqC...",
"currency": "usd",
"customer": "cus_NHeD76cZK...",
"off_session": "true",
"confirm": "true",
"amount": "30000",
"payment_method_types": {
"0": "card"
}
}

We have an in house team of developer, we don't need to reach out to Woocommerce. Please let me know why the following returns a 400 error on your side

[candid hare]

Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[short shell]

Sure: req_YQUeJetdLV1HMk

[candid hare]

Between, you need to migrate to the new PaymentMethods API and not using Sources

https://docs.stripe.com/payments/payment-methods/transitioning

[candid hare]

Checking..

Sources are used once at a time, and can be reused later.

Unless you attached to a customer.

[short shell]

This one is attached to the customer

[candid hare]

This is a Legacy integration and the support for Source is no longer supported.

[candid hare]

No, it was detached at 2024-04-17 19:40:05 UTC from your dashboard

Check this requestId: req_nJhFrU4OfNbASo

[short shell]

Why was it detached ?

[candid hare]

I don't know, someone in your team detached it from your Stripe Dashboard.

The user who did that was kevin (usr_LNYPCCGTJIaeuH)

[short shell]

I'm checking our logs

[candid hare]

Between, you need to start migrating to the new API methods as soon as possible
https://docs.stripe.com/payments/payment-methods/transitioning

[short shell]

Was this triggered from the Stripe dashboard ?

[candid hare]

Yes

[candid hare]

Up

[short shell]

I don't see a button in the dashboard to do that

Do you have some documentation on how to manually detach a payment method from a user ?

Also, is it possible to reattach him to a payment method (from the dashboard or via the API) ?

[candid hare]

Nope, this channel is for technical integration questions with Stripe API, don't know much about Dashboard, sorry, you can reach out to Stripe Support at https://support.stripe.com/contact for this.

[candid hare]

You can try this via API: https://docs.corp.stripe.com/api/payment_methods/attach

[short shell]

Ok thanks