#horacioen_api
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- horacioen_html-file, 5 hours ago, 25 messages
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@inland sun I'm happy to help but I don't really understand the question and you didn't provide much details in your question. You said "duration" and "retention" without context
look what i want to do is that those payments that arrive to stripe send them to another company that is name is reloadly but they are not arriving
the column say avaliable
until june 27
in sandbox the money arrive to stripe and inmediately arrives also to reloadly but less money because of the comission of stripe and mine
That's normal. Funds are not available instantly, it takes a while for funds to become available. See https://docs.stripe.com/payouts#payout-schedule
and i can not make that those payments arrive at the moment ?
look in sandbox the pay arrive inmediately
i need to the payments arrive inmediately
That's impossible so you can't do that. Even in Test mode it's never instant unless you use a specific test card that bypasses the pending balance (which is just for Test mode). So really you can't do what you are trying to do. It takes a while for funds to be available
thanks
If you are using Stripe Connect and the Separate Charges and Transfers flow where the Customer pays you (the platform) and you separately send funds to one or multiple recipients (connected accounts) then you should read https://docs.stripe.com/connect/separate-charges-and-transfers?platform=web&ui=stripe-hosted#transfer-availability to understand how to tie the Transfer to the original Charge's availability
now i can not see the payments they dissapear
I don't know what those words mean, sorry you are being way too vague
can you pass me the support page not of api my friend
https://support.stripe.com/contact for 1:1 support