d3vam_best-practices

[brisk heron]

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[sinful willow]

can someone help me with this

[whole pecan]

@sinful willow no, as mentioned in our #📖rules, you need to reach out to our Support team regarding that:
https://support.stripe.com/?contact=true
In the future, please refrain from trying to use someone else's thread like this.

Hi @split blade 👋 I don't think that question really makes sense, as you control the currency that the customer pays in (unless you're using one of our hosted surfaces where Adaptive Pricing may be leveraged).

If the currency you provide isn't the native currency for the card, it's up to the issuer to assess a foreign transaction fee on their end, that's not done through Stripe.

[split blade]

Hi @whole pecan, as far as I understand we do control the currency that we receive in (for example: CAD) in but the customer can use a USD credit card to pay (card PaymentMethod), which would incur an additional 2% in Stripe fees. Is there a way to know what the currency of the credit card?

[whole pecan]

That's not my understanding, but fees also aren't our area of expertise so you may want to double check that with my colleagues on our Support team who are more familiar with that topic:
https://support.stripe.com/?contact=true

You control the presentment currency, the currency that the customer sees and pays in. If the customer's card doesn't accept the currency you specified, the payment will fail because the issuer will decline it. If the issuer does allow the customer to pay in the foreign currency, they may assess a fee to the customer on their side, but that doesn't happen in Stripe.

[split blade]

Then is the specified extra 2% of the Stripe fee applied to the transaction handled outside of Stripe? It appears as though Stripe adds the fee itself.

Screenshot from https://stripe.com/en-ca/pricing

[whole pecan]

I believe that's referring to the currency conversion that occurs if you use a presentment currency that is different from the supported settlement currencies for your account.

Example, let's say I have an EU based card that typically accepts EUR payments.
Let's also say you charge me in CAD, but your account can only settle funds in USD.
(to be clear, this is a made up example off the top of my head, I'm not exactly sure a real scenario would use these currencies in this order).

You're charging me in CAD, but my card issuer is expecting me to pay in EUR. If the issuer approves the payment, the funds they send to Stripe are in CAD, regardless of how they charge me. If they want me to pay in EUR, they can then choose to make me pay to convert the CAD price to EUR (a foreign transaction fee is what I've always heard this called).

Now, Stripe received CAD for your payment. But, if your account can only settle payments in USD, then those CAD funds need to be converted to USD so they can be paid to you. This is the currency conversion that I believe is being referred to in the screenshot you captured.

[split blade]

Give me a moment to consult with my colleagues on the specific instance we're trying to address and I'll get right back to you.

Just to clarify then, is the 0.8% also applied at the account settlement level or is that applied at the card level? Additionally is there more documentation available on what fees are applied and where?

[whole pecan]

The 0.8% fee for using an international card? My understanding is that is assessed on the Stripe side of things, but again, our Support team is much more familiar with fee structures than I am.

[sinful willow]

which support line do i do for this

[whole pecan]

@sinful willow the link to our Support team is in my message. I don't know what you mean by support line. Let's keep this thread clear for the question that D3vam raised by following our process for asking for help.

[sinful willow]

ok

[split blade]

I'll reach out to the Support team on this issue, thanks for your help @whole pecan !