#cyrildave_api
wise gardenBOT
rustic vaporBOT
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- cyrildave_api, 1 day ago, 13 messages
- cyrildave_api, 2 days ago, 8 messages
wise gardenBOT
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slim halo
hello! Where are you looking at that you see 9659970?
For context, there are different balance types - https://docs.stripe.com/api/balance/balance_object. You'll want to retrieve the Balance via the API to check
My guess is that your funds are all currently in the pending balance. If you want the funds from a payment to bypass the pending balance for testing, you should use one of the testing cards in this section : https://docs.stripe.com/testing#available-balance
Just so you're aware, if you include the corresponding Charge id in the source_transaction parameter : https://stripe.com/docs/api/transfers/create#create_transfer-source_transaction - if the payment is still pending, then the transfer will pull the funds from the pending balance. If the payment is already available, then the transfer will pull the funds from the available balance.
if you don't specify the source_transaction, it'll always try to use the funds from your available balance
gilded kelp
Hi its on my Main account
slim halo
okay, so it looks like you have 96599.70 USD in your available balance on your platform
you're trying to transfer in DOP
wise gardenBOT
gilded kelp
yes because the connected account is from Dominican Republic
slim halo
A platform can only transfer funds in a currency if they have a balance in that currency. This means that if you only have a USD balance, you can only transfer USD. Stripe will automatically convert those funds to XYZ currency when they land in the connected account that has a different settlement currency
gilded kelp
how to add DOP currency to my main account?
lone scaffold
Hey! Taking over for my colleague. Let me catch up.
lone scaffold
how to add DOP currency to my main account?
YOu should be able to add a new balance currency from your dashboard:
https://dashboard.stripe.com/balance/overview
lone scaffold
Do you have a restrcited API key or a secret API key .
lone scaffold
I don't have permission to do it because of my Role
You probably should ask to the Stripe Owner to do this:
https://docs.stripe.com/payouts/alternative-currencies
gilded kelp
can we do this also on Test mode?
lone scaffold
Yes
gilded kelp
what account Role can setup this option? Right now my role is Developer, My client is not that techie, maybe I will tell the client to change my role
lone scaffold
I'm not sure honestly about the correct role that you need to have alongside being a developer. Administrator is the straightforward option https://docs.stripe.com/get-started/account/teams/roles#admin
However adding a new currency account balance isn't a technical task, it's a dashboard/finance feature
If the Stripe Account owner has difficilties to achieve this, I invite them to reach out to Stripe Support at https://support.stripe.com/contact
They'll assist them.
gilded kelp
Thank you, I will try to contact the owner to do this.