blackarcanis_email-receipt-options | Stripe Developers | Page 1

blissful prismBOT Jun 18, 2024, 12:18 PM

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deft lynx Jun 18, 2024, 12:19 PM

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hi there!

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there's no setting at the customer level. it's either the dashboard setting you mentionned, or setting receipt_email in the API

worldly palm Jun 18, 2024, 12:22 PM

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OK; so with the API; when do I have to set this "receipt_email" setting? Because I will receive the webhook tha the payment intent succeed, but if I try to update the payment intent at this moment to set this setting, that probably be too late or failed as the object is currently being processed ?

deft lynx Jun 18, 2024, 12:22 PM

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how are you making the payments? With Checkout Session, PaymentIntent, Invoice, something else?

worldly palm Jun 18, 2024, 12:22 PM

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It will be for recurring charges on subscription

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So, we are not creating the payment intent ourselves; it's automatically done by Stripe

deft lynx Jun 18, 2024, 12:28 PM

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hum... let me think about this.

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usually the trick is to set receipt_email when creating the PaymentIntent. but like you said in your case you don't directly create the PaymentIntent, and I don't see a way to set this property from the Subscription or Invoice.

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maybe one option would be to just uset the email property on the customer object, this way to receipt would be sent?

worldly palm Jun 18, 2024, 12:44 PM

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Yes but the idea was to use the email feature of Stripe to send the receipt directly. Of course, we can do it on our side, using our own mail provider, but my point was to avoid that; if possible :/

deft lynx Jun 18, 2024, 12:45 PM

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yes exactly:

set the dashboard feature to true
for customers who want to receive the receipt, make sure the email is set on the customer object
for customers who don't wnat to receive the receipt, make sure the email is NOT set on the customer object

worldly palm Jun 18, 2024, 12:47 PM

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We have already set this email value for all our customers Stripe and need to continue to do so for other requirements on our side; not an option unfortunately.

blissful prismBOT Jun 18, 2024, 12:53 PM

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red roost Jun 18, 2024, 1:00 PM

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Yea in that case there really is no other option beyond reactively setting the receipt_email per payment, but I can share feedback about this that you'd like to have more options to control how this works 🙂

worldly palm Jun 18, 2024, 1:02 PM

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I understand, what timing is about "reactively setting the receipt_email per payment" when it's about recurring charges like that? I'm curious; even if I think we will fallback to our own email process.

red roost Jun 18, 2024, 1:03 PM

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If you want to share your account ID or any object in your account i can get that from, I can attach your account to this feedback to be contact in future.

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The timing would be you setting the receipt email on the payment intent following each successful invoice payment by listening to the webhook events like you initially described. It sounds like you're already doing this.

worldly palm Jun 18, 2024, 1:05 PM

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Our account ID is: acct_197n1pEAXIGNKSo5

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So "following each successful invoice payment"; when receiving "payment_intent.succeeded", update the associated invoice will be good? That will not be too late ?

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update the associated payment intent I mean; it's where the receipt_email is if I'm right

red roost Jun 18, 2024, 1:09 PM

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It's not too late, you can set the receipt email after the payment is completed to trigger an emailed invoice.
https://docs.stripe.com/api/payment_intents/update#update_payment_intent-receipt_email

Update a PaymentIntent | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

worldly palm Jun 18, 2024, 1:12 PM

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Oh, it's the update of this field that is doing the trigger? It will only be send once? What about changing the value of this field, sending another email or not?

red roost Jun 18, 2024, 1:16 PM

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If I recall, I think emails only trigger when going from unset to set, but I could be mistaken. This is a bit of a workaround from setting it on creation.

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But my memory suggests this will send again if unset then set to a new value

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(This is difficult/impossible for me to test since test mode doesn't send emails generally, and where it does then only to your own account email)

worldly palm Jun 18, 2024, 1:22 PM

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Hum I see; and yes, the test env is not sending the email unfortunately... I'm taking note of this, I appreciate your help! You can close this ticket; but still share this feedback about having a better control over this receipt setting; on customer/subscription level will be great!

red roost Jun 18, 2024, 1:23 PM

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Yep, already shared exactly that, a request to be able to set this on customer and/or subscription objects. I agree this would be useful! I can't promise if/when we'd offer this, but I hope that we do!

worldly palm Jun 18, 2024, 1:24 PM

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Great, thank you for your help!

red roost Jun 18, 2024, 1:26 PM

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NP!

#blackarcanis_email-receipt-options