goliath1879_unexpected | Stripe Developers | Page 1

honest grottoBOT Jun 18, 2024, 7:31 AM

#

verbal nightBOT Jun 18, 2024, 7:31 AM

#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

goliath1879_error, 3 hours ago, 8 messages
goliath1879_docs, 16 hours ago, 31 messages
goliath1879_docs, 18 hours ago, 15 messages

honest grottoBOT Jun 18, 2024, 7:31 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1252526144968851497

📝 Have more to share? Add details, code, screenshots, videos, etc. below.

jaunty crescent Jun 18, 2024, 7:33 AM

#

Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

royal remnant Jun 18, 2024, 7:35 AM

#

https://dashboard.stripe.com/test/logs/req_eqs6TSqBEnBASs

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

jaunty crescent Jun 18, 2024, 7:42 AM

#

I noticed that your account is based in India, where e-mandate is required for recurring payments. https://docs.stripe.com/india-recurring-payments for more details

royal remnant Jun 18, 2024, 7:58 AM

#

I am aware of this.. hence I implemented the mandate flow

honest grottoBOT Jun 18, 2024, 8:00 AM

#

warm wigeon Jun 18, 2024, 8:03 AM

#

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

#

I see that the Mandate you used when creating the Invoice in_1PSrSpSJWx115VVs8ENstWPK - mandate_1PRxNaSJWx115VVs509sqt0P is different from the Mandate attached to the PaymentMethod that you used pm_1PSrR8SJWx115VVsooG1i6Zu - mandate_1PSrRJSJWx115VVsEJk02J3k. Why are you providing a different Mandate?

#

I see you're providing the Mandate manually here: https://dashboard.stripe.com/test/logs/req_XtZVmoVoh4tIHm

royal remnant Jun 18, 2024, 8:21 AM

#

I didn't provide any mandate manually
I need to check the correct mandate attached the payment method and get back to you

#goliath1879_unexpected