#alexander_webhooks
fading shadowBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1252478928770301985
📝 Have more to share? Add details, code, screenshots, videos, etc. below.
mortal spruce
Hi there, this is expected because Stripe will retry the payments a few more times.
So you want to cancel the subscription immediately if the first payment fails?
jade moth
i dont want to cancel it i simply want to have a way of knowing if the customer has gone from a trial to active subscription so i can update in my CRM
Right now im using the webhook and looking for the previous attribute "trialing" and data object status "active"
mortal spruce
Yes, you are right.
Sorry I still dont' quite understand the problem that you are trying to solve, do you have a subscription that I can take a look?
Also tell me what you expected vs what you experienced.
jade moth
Why does the webhook consider this an subscription that has gone from trialing to active
mortal spruce
Again, can you share with me the ID of your test subscription?
jade moth
sub_1PHV8zASrDclz21NWBRPj0bJ its live
Is the subcription considered active untill the last retry of payment has been done?
mortal spruce
When the trial is over, the subscription moves to active and the subscribed customer starts to be charged.
Yes, the status will be active once the trial is over.
jade moth
even if the payment failed?
mortal spruce
https://docs.stripe.com/billing/subscriptions/overview#settings if the payment is unsuccessful, Stripe will perform retries
If recovery fails, the subscription transitions according to your settings.
jade moth
ah alright