#scubastereo_error

1 messages · Page 1 of 1 (latest)

warm kernelBOT
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feral mirage
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Hello, what is the ID of the connected account that is seeing this error? (acct_1234)

bronze kernel
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acct_1OP9GXCLqYoFEM24

warm kernelBOT
proud current
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👋 stepping in for my teammate

bronze kernel
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Hello, thanks for the help today!

proud current
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Hm, yeah, I see that us_bank_account does seem to be enabled for this standard account. Give me a few more minutes please

bronze kernel
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And you may have already seen this, but here's one payment intent with that account that had this error: pi_3PSlvjCLqYoFEM241mnN31or

proud current
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Out of curiosity, have you ever been able to complete a US bank account payment with this standard connected account?

bronze kernel
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I think this account the answer is almost surely no, it's a newer account. I'll double check

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I do not see any US bank account payments with that connected account

proud current
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Got it, thanks for confirming

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Still digging into this, sorry for the delay!

bronze kernel
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Nothing obvious standing out?

proud current
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Not at first, no

bronze kernel
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I have to leave in a moment - should I open up a support ticket?

proud current
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Yes please! I'll need to dig into this with our engineering team.